Job Description

Looking for a career? “We Got It” is our motto! And we have a career opportunity for you! United Pacific is one of the largest company owned and operated retail and wholesale gas and convenience companies. With a West Coast based corporate support center and over 500 locations we can offer development opportunities including training, tuition reimbursement, flexible hours and management career paths.

We’re growing, changing and building and if you’re looking to do the same check out our opportunity below.

The Customer Service Associate will be responsible for acting as a liaison between customers and the company, providing operational/business process support to internal and external customers for company products and services. You will assist with customer inquiries and concerns received through email, social media, and phone calls. You will embody the United Pacific “I Got It!” spirit by greeting customers warmly, ascertaining concerns or needs quickly, identifying a resolution and following up to ensure matters were addressed appropriately.

What we're looking for:

• Review and respond to customer inquiries and complaints via direct calls, emails and Yelp
• Work closely with different departments, including retail, maintenance and marketing to resolve customer related issues, complaints and investigations
• Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, determine and explain the best solution and escalate issues to the appropriate team for resolution and follow-up
• Build sustainable relationships of trust through open and interactive communication
• Process and investigate minor alleged fuel incidents liability claims. Such as meter creeping & fuel spills
• Responsible for 76 image monthly inspections reports and inquiries
• Provide accurate, valid and complete information by using appropriate company processes and follow communication procedures, guidelines and policies
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Work with customer service manager to ensure proper customer service is being delivered, support any process improvements or reporting needs and ensure team goals are being met

Job Qualifications: 

• H.S diploma or equivalent experience required
• Minimum 4 years’ customer service experience required
• Strong customer service skills required
• Strong written and oral communication skills required
• Ability to support high call volumes and provide active listening
• Ability to multi-task, prioritize and manage time effectively
• Experience with MS Office including Outlook, MS Word, Excel and PowerPoint strongly preferred
• Bi-lingual Spanish preferred

The job qualifications described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If accepting an offer of employment, applicant must be able to provide proof of authorization to work in the U.S. United Pacific is an EOE.

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. United Pacific adheres to the Fair Chance Hiring Initiative and will lawfully consider individuals with a conviction history.

Company Description

United Pacific is an independent multi-billion dollar gasoline and convenience store retailer. Today, through its retail convenience locations and its retail and wholesale fuel distribution, United Pacific's network includes 500 company-operated stores and 56 fee-operated locations and supplies nearly 200 independent dealer operations. United Pacific has established itself as one of the largest independent owners, suppliers and operators of gas stations and convenience stores in the Western United States. The Company offers motor fuels products under the 76, Conoco, Phillips, Shell, Chevron and United Oil brands and convenience items through the Rocket, We Got It! Food Mart, My Goods Market and Circle K brands. United Pacific employs over 2,500 and operates its retail and wholesale businesses in California, Nevada, Oregon, Washington and Colorado.