Job Purpose: Serves clients by educating prospects on the nature of the call, the organization we are calling for, and their opportunity to help.

Duties:

• Determines requirements by working with customers.

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

• Sells additional services by recognizing opportunities to up-sell accounts

• Maintains call center database by entering information.

• Keeps equipment operational by following established procedures; reporting malfunctions.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications: Customer Focus, Customer Service, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Highlights Monday through Friday ~ No Weekends Weekly Pay Fun environment Daily Contests and Bonus opporunities