Job Description

CUSTOMER SERVICE REPRESENTATIVE 

United Rotary Brush is a manufacturer of specialty industrial brushes for the airport, road construction and street sweeping industries.  Our LENEXA, KS facility is looking for a CUSTOMER SERVICE REPRESENTATIVE to provide prompt, professional, and excellent service to our local customers. 

$1,000 AVAILABLE IN BONUSES*

CUSTOMER SERVICE  REPRESENTATIVE SUMMARY

Provide exceptional customer service for customers by utilizing in-depth knowledge of company products and programs.

CUSTOMER SERVICE  REPRESENTATIVE DUTIES & RESPONSIBILITIES:

• Order entry
  1. Accurate input information into the ERP system for processing in a prompt and timely manner. 
  2. Assist customers with placing orders via phone, email, walk-in, or other methods.
• Follow customer service procedures consistent with company requirements.
• Communicate regularly with regional sales managers and company team members regarding any customer service issues.
• Address customer complaints and resolve problems in accordance with URB policies and procedures.
• Resolve freight issues.
  1. Investigate
  2. Record
  3. Resolve
     • Communicate resolution to customer, Quality, Sales, and Operations.
• Work with Operations and Quality as liaison for Corrective Actions.
• Handle RMAs per company defined processes and procedures.
• Proactively develop skills and knowledge as a Customer Care Representative and Team communications.

CUSTOMER SERVICE  REPRESENTATIVE ESSENTIAL SKILLS:

• Ability to communicate with Customers and company team members promptly and professionally. This will be demonstrated in action with all interactions - written and verbal.
• Must be highly organized with attention to detail, able to work independently, and as a team player.
• Must be able to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Proficient in Microsoft Office software – Word & Excel.

CUSTOMER SERVICE  REPRESENTATIVE EDUCATION AND EXPERIENCE:

• High School Diploma, GED, or equivalent Work Experience is required.

• Exposure to Visual/Infor preferred: ERM/MRP use is required.

• Working in a Manufacturing or Parts environment is highly desired.

CUSTOMER SERVICE  REPRESENTATIVE PHYSICAL REQUIREMENTS:  

Must be able to meet deadlines and maintain a balance between multiple projects; fast-paced environment; and stressful circumstances. 

*Note: A $500.00 RETENTION BONUS will be paid to those eligible participants who are hired while the program is in effect and attain 3 MONTHS of continuous employment with United Rotary Brush in their current qualified position.   Eligible participants who are hired while the program is in effect and attain 6 MONTHS of continuous employment in their current qualified position will receive ANOTHER $500.00 BONUS.  The bonuses are subject to all applicable taxes.  Details of this program will be discussed at time of hire.