Job Description

UNITED STATES APPRAISAL is seeking a highly motivated and customer-focused individual for a CUSTOMER SERVICE SPECIALIST position. The position is responsible for managing APPRAISAL WORKFLOW for multiple clients. Your primary role is ensuring accurate and timely processing to deliver our clients SUPERIOR SERVICE LEVELS. Successful customer specialists are able to analyze and problem-solve whether working independently or with fellow team members. They have the ability to be patient, persuasive and professional when speaking with clients and service providers. They are able to work with both speed and accuracy in an organized manner to achieve both their goals and the goals of the company on a daily basis.

Essential Duties: • Answering inbound calls from clients and service providers • Cultivating meaningful work partnerships with service providers • Providing positive, timely communication with lender clients • Effectively monitoring appraisal work queues • Identifying and reporting performance-related issues and trends with service providers • Other duties and assignments as instructed by a supervisor Qualifications: • Excellent oral and written communication skills • Proficient computer skills in software products like Word, Excel, and Outlook

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Company Description

United States Appraisals is one of Kansas City’s fastest-growing companies. USA provides professional appraisal management services in all 50 states for over 100 lender clients. We have built a solid reputation as a service and technology leader in our industry. To achieve our results, we recruit great people who thrive in a tight-knit, and goal-oriented team environment. Dedication, dependability and a positive attitude are key factors at USA. Our business requires the ability to work quickly with great accuracy to ensure that our clients are receiving the best service in our industry. Knowing that we have delivered on our promises to our clients is what drives us. Juggling phone calls, emails and deadlines between multiple parties is something our employees do with ease. If at the end of the day we know that we have done everything possible to resolve an issue, get an inspection scheduled or a report delivered, then we have done our jobs. Going the extra mile for our clients and our colleagues is an expected standard.