LOOKING FOR SALESFORCE DEVELOPER

Essential Duties and Responsibilities: REQUEST MANAGEMENT 

• Handle simultaneous requests of varying complexity from within OIT.
• Manage staff assignments across a matrix supervisory environment.
• Adhere to Change Management policies and protocols established by OIT, particularly related to implementing production system changes.

TECHNICAL EVALUATION 

• Use development and testing tools for application management; prepare reports; streamline business processes; explain and document project plans and processes.
• Request infrastructure resources required to support development or testing platforms for applications. Resources will include servers, storage, networking, etc.

PROJECT COORDINATION 

• Coordinate project reporting and tracking through standardized tools.
• Provide assistance to the project managers, development managers, and technical teams.

APPLICATION DEVELOPMENT AND SUPPORT 

• Consult with Solution Architects, Solution Engineers, and others as appropriate to design applications in line with OIT strategies (e.g., Cloud First, Mobile First, Secure Colorado, etc.).

• Collaborate with Business Analysts, Customers, Project Managers, and others as appropriate to assist in the creation of estimates and timelines.

• Develop applications in line with business requirements using Agile or Waterfall methodologies as needed.

• Perform coding (in-house applications) or configuration management (COTS applications) in accordance with standards and best practices and further minimize defects through disciplined unit testing.

• Coordinate update releases and other system changes, contribute to the implementation of break/fix solutions, and update documentation and configuration information related to changes as needed throughout the life cycle.

• Organize, build, and validate all segments of the code related to a specific build (release) for final User Acceptance Testing.

• Ensure development activities within the position's scope of responsibility are consistent with established service portfolio policies, procedures, standards and guidelines.

• Determine the best approach in the development of an application's code to meet the customer's current requirements and anticipate future enhancement needs.

• Identify and recommend changes to development policies, processes, templates and standard operating procedures to improve the overall quality of work being delivered.

• Collaborate across a matrix management environment with other developers and other OIT department staff as needed. Must understand lines of authority and follow protocol to engage other resources.

• Find unique ways to resolve issues in the development process to meet the requirements of the customers and lead to the most efficient implementation possible.

• Work collaboratively with Systems Administer, assisting with and working on assigned/delegated Salesforce related tasks which may include the following:

• Handling of all Heat Tickets submitted by Salesforce users within the system.

• Assist with troubleshooting of any Salesforce and or Five9 issues.

• Provide guidance and recommendations for systematic improvements.

• Build out of enhancements to the FIVE9 IVR connectivity to Salesforce, allowing for improved Member Experience.

• Will be responsible in developing new or upgraded Salesforce configurations as needed based on task or Project.

• Begin the buildout/changeover from current Salesforce environment (Vlocity) to Lightning.

• Provide new solutions with our integrations with other systems

• Salesforce and Outlook 365 email integration.

• Add auto disconnect feature for Live Chat. Message shows if hold time is longer than X amount of time.

TRACKING AND REPORTING OF WORK ASSIGNED 

• Working with the supervisor, develop estimates of the work effort necessary to deliver application solutions based on the project specifications provided. Record time spent on work activities into the approved project tracking system. Provide appropriate progress reports to the supervisor or project manager as requested.
• Determine reasonable and accurate estimates for the completion of assigned work activities.

ADDITIONAL DUTIES AS ASSIGNED 

• Perform all other duties as assigned.

Required Skills Required Experience

Impact (2 Novice (Limited Experience)) Information Monitoring (2 Novice (Limited Experience)) Negotiation (2 Novice (Limited Experience)) Adaptability (2 Novice (Limited Experience)) Communication (2 Novice (Limited Experience)) Customer Focus (2 Novice (Limited Experience)) Gaining Committment (2 Novice (Limited Experience)) Initiating Action (2 Novice (Limited Experience)) Building Strategic Relationships (2 Novice (Limited Experience)) Decision Making (2 Novice (Limited Experience)) Continuous Learning (2 Novice (Limited Experience)) Planning and Organizing (2 Novice (Limited Experience)) Work Standards (2 Novice (Limited Experience)) Innovation (2 Novice (Limited Experience))