JOB SUMMARY

The bartender position is to provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. The Bartender will also take specific drinks which are offered. This to be done in a manner consistent with The Dollywood Company’s Mission and Values.

SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES

• Checks with Manager for daily forecast training standard objectives.
• Ascertains the daily specials from kitchen and communicates them.
• Answer phone and record room service/take-out food/drink orders.
• Inspects Bar for cleanliness, proper supply levels.
• Makes specialty drinks to standard including ingredients and presentation..
• Maintains a clean and sanitary environment in compliance with all local and federal health codes.
• Performs service, busser and runner duties as appropriate.
• Must be willing to work in other disciplines within the department as directed by management.
• Uses POS accurately. Handles cash and card transactions as directed.
• Participate in upsell strategies as directed by management.
• Participates in daily line ups.
• Practices service standards and current training throughout service.
• Assumes duties of Supervisor in absence or as directed.

Management reserves the right to change and/or add to these duties at any time.

Required Skills

PERSONALITY/ATTITUDE REQUIREMENTS

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Able to hear, see and speak

• Able to speak, read and write in English

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees

• Must have manual dexterity necessary to complete all job duties

• Able to sit and/or stand for long/short periods

• Able to maintain good personal hygiene

• Able to get along with other employees to work out problems and resolve conflicts

• Able to comprehend instructions and retain information

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

• Able to be productive in a fast-paced, dynamic environment

• Able to be flexible to handle frequent changes in priorities

• Able to prioritize tasks and complete assignments on time

• Able to operate/drive a company vehicle with valid TN driver’s license

• Able to add, subtract, multiply and divide with accuracy.

• Able to lift up to 50 pounds

• Able to communicate effectively using standard English grammar and punctuation

• Able to tolerate temperatures of 0 to 140 degrees.

• Able to work outdoors.

• Able to serve alcoholic beverages.

• May compile objective and measurable data and produce reports.

• May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service area.

• May have need for good communication skills.

• Must be able to have flexible schedule

Required Experience

EDUCATIONAL & EXPERIENCE REQUIREMENTS

• Requires thorough knowledge of a specialized or technical field.
• High School Diploma, Required.
• One year Bartender experience, Required.
• Must be able to obtain Serve Safe/Alcohol Server Certification.
• Must be at least 18 years old.
• Basic computer knowledge and usage preferred.
• Must pass a pre-employment background check.

PERSONALITY/ATTITUDE REQUIREMENTS

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Able to hear, see and speak

• Able to speak, read and write in English

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees

• Must have manual dexterity necessary to complete all job duties

• Able to sit and/or stand for long/short periods

• Able to maintain good personal hygiene

• Able to get along with other employees to work out problems and resolve conflicts

• Able to comprehend instructions and retain information

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

• Able to be productive in a fast-paced, dynamic environment

• Able to be flexible to handle frequent changes in priorities

• Able to prioritize tasks and complete assignments on time

• Able to operate/drive a company vehicle with valid TN driver’s license

• Able to add, subtract, multiply and divide with accuracy.

• Able to lift up to 50 pounds

• Able to communicate effectively using standard English grammar and punctuation

• Able to tolerate temperatures of 0 to 140 degrees.

• Able to work outdoors.

• Able to serve alcoholic beverages.

• May compile objective and measurable data and produce reports.

• May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service area.

• May have need for good communication skills.

• Must be able to have flexible schedule