JOB SUMMARY:
This position provides friendly and efficient guest service while focusing on scanning tickets and passes for entry into the park. All to be done in a manner consistent with the Mission, Values, and Operating Philosophies of The Dollywood Company.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES:
- Greet guests and initiate friendly interaction. Provide guest excellence which exceeds expectations, answer questions and provide park information.
- Effectively use empowerment to ensure Dollywood’s Splash Country’s Satisfaction Guarantee is implemented.
- Effectively perform ticket scanning process for park admission to include (but not limited to):
- Assist guests with the scanning of all tickets into the computerized system.
- Verify Photos of all Passholders.
- Check I.D. and pass on all VIP admissions.
- Check all Host and Dependent I.D.’s at gate.
- Assist with the facilitation of lines.
- Enforce Dollywood’s Splash Country’s Admissions policies
- Maintain a sense of urgency towards my area of operation to reduce the guest wait time.
- Clean and organize work area daily to present a professional appearance and use time productively including sweeping and clearing ceiling/fans of cobwebs.
- Maintain a dependable work attendance and flexibility with assigned work schedules.
- Complete required paperwork in a timely manner.
- Maintain confidentiality at all times.
- Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures.
- Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts.
MANAGEMENT RESERVES THE RIGHT TO CHANGE AND/OR ADD TO THESE DUTIES AT ANY TIME.
Required Skills
PERSONALITY AND ATTITUDE REQUIREMENTS:
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out Servant Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
- Must be willing to constantly improve.
- Smile, maintain eye contact and must be aggressively friendly.
- Must have professional appearance with good personal hygiene.
- Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Alert and attentive.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES:
- Able to display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Able to hear, see and speak.
- Able to speak, read and write in English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to sit, stand or walk for long/short periods of time.
- Able to work in a small, confined area.
- Able to push and/or pull.
- Able to bend at the waist and knees for long periods of time.
- Ability to tolerate a wide range of climate and temperature variations (0-140 degrees) in order to work indoors and out, in all seasons and weather conditions.
- Able to maintain good personal hygiene and report in a clean costume.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to work cooperatively with others.
- Able to comprehend instructions and retain information.
- Able to learn additional ticketing system functions.
- Ability to move about and react quickly in emergency situations.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to tolerate a fast-paced, hectic environment.
- Able to tolerate detergents and chemicals.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time
- Able to lift 50 lbs.
- Must be willing to perform other work functions as assigned.
- Able to work outdoors.
Required Experience
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
- Must be at least 16 years of age.
- High school diploma or equivalent
- Demonstrated computer skills with the ability to learn a POS system.
THE DOLLYWOOD COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY, DISABILITY OR PROTECTED VETERAN STATUS. THE DOLLYWOOD COMPANY DRIVES A WELCOMING CULTURE WHERE IDEAS AND DECISIONS FROM ALL PEOPLE SUPPORT OUR EFFORTS TO BE RELEVANT IN AN EVER-CHANGING WORLD.