USPI, the nation's largest ambulatory services provider, is currently seeking a dynamic medical office professional that can assume many responsibilities with ease and flexibility. The BUSINESS OFFICE FLOAT role is responsible for covering any aspect of the business office necessary. Many duties includes scheduling, insurance verification, financial counseling, patient calls and chart building. We are looking for an integrated business office professional who can interact well with patients, patient's families, doctors, fellow employees and vendors. This is a fast-paced environment that is driven to reach the highest quality and patient satisfaction outcomes in Massachusetts. We are actively reviewing and selecting candidates for interview.
This is a great opportunity to be cross-trained in other related medical office administrative functions. PLEASE NOTE THAT IDEAL CANDIDATE MUST HAVE PREVIOUS EXPERIENCE AND PROFICIENCY IN PRIVATE PHYSICIAN OR MEDICAL OFFICE RESPONSIBILITIES. The duties of the inter-related, cross-function duties for which we require for this role follows below.
Successful candidate will possess outstanding multi tasking abilities, communication and teamwork as well as the ability to keep up in a fast paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.
DUTIES AND RESPONSIBILITIES:
- Registration specialists help assign patients to the schedule and carry out procedures to admit, transfer, or discharge patients. They also input patient information into a computer system and verify necessary physician referrals and insurance authorizations. They verify insurance prior to patient's arrival, to include "Add On's and Direct Admits"
- Obtains pre-certification from insurance companies for procedures that require pre-certification.
- Requests office notes from referring physician if needed for Authorization.
- Calculating and Informing patients of amount due
- Communicating within the organization and with other invested physician offices
- Ensures all required forms are placed in designated areas of the patients chart
- Daily preparation of charts for the next day's surgeries within required deadline (NO LESS than 3 days prior to surgery, for all cases scheduled four days or more in advance of surgery date)
- Preparation of medical consents for each chart prepared
- Labeling necessary documents and adding physician orders
- Out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
- Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
- Knowledge of health care financing and Medical Collections preferred.
- Other duties as assigned
Required Skills
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:
- Minimum 2-4 years of hospital or medical office experience required.
- Must be able to communicate verbally and non-verbally in a professional way.
- Ability to use time wisely in preparing work area to meet high-paced demand.
- Show a genuine desire to work and improve the hospital as a whole.
- Extreme multi- tasker
- Strong medical terminology.
- Must demonstrate excellent phone etiquette and exceptional customer service skills.
Required Experience