Position Overview:
The Manager of Service Delivery serves as a strategic leader and resource for assigned Hospital Clients, and Regional Market Leadership; serves as the liaison between USPI Revenue Cycle Services, Regional Market Leadership and the Hospital Client; and continuously drives revenue cycle metrics to improve the Client’s and Market’s revenue results. The position is responsible for providing strategic leadership to the Business Office Operations of the Hospital Client in all areas relating to revenue cycle management, including advising and developing Business Office leadership; defining tactical objectives and process improvement initiatives; executing training and development of Business Office staff; and providing analytical review combined with measurement tools to ensure success. To be considered for this role, Acute Care or Surgical Acute Care experience in both Front and Back End processes, Patient Access, and Patient Accounting are required.
Responsibilities:
- Provides direction and development support to Client’s Business Office leadership to ensure Client’s strategic objectives are met along with all key Revenue Cycle performance metrics.
- Partners with Client’s management team and appropriate stakeholders to perform detailed reviews of revenue cycle and operational metrics.
- Facilitates regular scheduled meetings to report performance, concerns, training, and improvement plans with key stakeholders.
- Delivers ongoing training and development support to Client’s Business Office leadership and staff.
- Engages with the Client, Regional, and National USPI Leadership to meet, and preferably exceed, performance goals.
- Participates in and represents USPI’s Revenue Cycle operations in market-based leadership forums, including physician and health system partner meetings.
- Challenges the best practices and seeks opportunities to drive process improvements.
- Exhibits strong communication and leadership skills, while acting as a role model and coaching team members in USPI core values.
- Establishes oneself as a trusted partner for counterparts; to effectively communicate and engage with all stakeholders of the organization, including physician and health system partners.
- Display business acumen through effective and professional communication (written and verbal), problem solving, negotiation, positively influencing others, decision making, and time management.
- Effective change management with the ability to help counterparts through difficult transitions to a new process, workflow, or situation.
- Demonstrates a desire for continuous learning. Self-starting and going beyond what is asked to take on new challenges and create innovative solutions.
- Analytical expertise with advanced MS Excel functions; demonstrated mathematical/analytical aptitude; ability sufficient to work in a data-heavy environment and to identify trends.
- Ability to handle multiple tasks, meet deadlines, and redirect when necessary to best serve the Client.
- Other duties as assigned
Required Skills
Requirements:
- Bachelor’s Degree or equivalent demonstrated academic achievement
- Minimum of 5 Years of Revenue Cycle Management experience
- Minimum 2 years of management experience
- Strong understanding of Revenue Cycle Operations within a hospital setting and/ or demonstrated, relevant knowledge.
- Proven success in project management roles, including developing and implementing business initiatives.
- Understanding of the industry trends, market dynamics, and key performance indicators
- Strong communication and leadership skills, while acting as a role model and coaching team members.
Required Experience