Receptionist/Registration Coordinator
Baylor Scott & White Medical Center - Uptown is a new state of the art surgical hospital in the Dallas’ Uptown area. Specialties and services will include Orthopedic, Spine, Pain Management, General Plastic, and Ear, Nose and Throat surgery. Our mission is to provide first-class services for the local community in a safe, comfortable, and welcoming environment; one in which we would be happy to treat our own families.
Baylor Scott & White Medical Center - Uptown is a part of United Surgical Partners International (USPI). USPI owns and operates multiple surgical hospitals and ambulatory surgical care centers throughout the United States and London; with headquarter located in Addison, TX.
JOB SUMMARY
Under the direction of the Business Office Manager, this position is responsible for daily maintenance of the patient registration, patient check in, collections of financial responsibility and all aspects of the patient access process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors’ offices and scheduling staff. The Registration Coordinator interfaces with patients and families, physicians and staff; admit patients and process their paperwork, update patient demographics/information in the PAS system, collect monies due and document in the PAS billing system. Answers main switch board of all incoming calls and transfers calls to correct department and/or staff member.
Successful candidate will possess outstanding leadership, communication, multi-tasking abilities and outstanding customer service skills as well as the ability to diffuse conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.
Required Skills
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:
Required Experience
DUTIES AND RESPONSIBILITIES: