Under the direction of Home Health Management, the Clinical Support Coordinator performs all tasks related to patient scheduling and supports the Home Health clinical team and Private Duty team by assisting with administrative tasks. Works closely with management to troubleshoot and resolve issues. Acts as a team lead for the Clinical Support Assistants. Serves as a Home Health representative when engaging with patients, their family members, and the community.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Ability to relate effectively with all levels of the clinical and administrative departments
• Critical thinking and problem solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices
• Attention to detail; actively listens and always follows appropriate channels of communication
• Excellent organizational skills, strong interpersonal skills
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Excellent written and verbal communication skills
• Strong working knowledge of computers and computer-based software.
• Spanish/Chinese bilingual preferred

Required Experience

Required:

• Bachelor’s Degree
• Minimum 1 year Customer Service experience

Preferred:

• Bachelor’s Degree in healthcare field preferred
• Home Health experience
• Knowledge of insurance authorization process and basic medical terminology
• Proficiency in all programs in the Microsoft Office suite

• Ability to relate effectively with all levels of the clinical and administrative departments
• Critical thinking and problem solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices
• Attention to detail; actively listens and always follows appropriate channels of communication
• Excellent organizational skills, strong interpersonal skills
• Uses time efficiently, able to deal with frequent change or unexpected events
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Excellent written and verbal communication skills
• Strong working knowledge of computers and computer-based software.
• Spanish/Chinese bilingual preferred