Are you looking for a position in a growing organization where you can work with a dynamic team in a fast-paced environment?  

POSITION SUMMARY:

• Responsible for all aspects of medical records request processing. From receipt of a request to delivery to the intended recipient
• This role requires sharp attention to detail combined with speed of response, self-starter attitude, and customer service centered approach.
• As part of the Medical Records Department, there is often collaboration with team members for troubleshooting and problem solving.
• Remains compliant with requests, authorization, company policy and HIPAA regulations.

WHAT EXPERIENCE DO YOU NEED?

• High School diploma or equivalent.
• Customer service experience is required
• 1 year Medical or healthcare related experiences preferred.
• Excellent customer service skills and communication skills.
• Ability to handle heavy phone work and provide top-notch service.
• Multi-task effectively and efficiently and maintain an organized workflow.
• Ability to maintain a professional and positive manner and work as a part of a team
• A strong level of comfort navigating a computer, multiple computer systems and the ability to learn new programs as they arise.

WHAT DO WE OFFER?

• VACATION – 3 weeks’ paid vacation PLUS paid holidays.
• Strong options for medical, dental, vision, retirement, and more.
• A service-based culture – we want to help you give back to your local community.

We strive to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates, and we commit to continue to focus on diversifying every level of our workforce accordingly.

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Required Skills Required Experience

PERSONALITY/ATTITUDE REQUIREMENTS

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

• Able to hear, see and speak

• Able to speak, read and write in English

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees

• Must have manual dexterity necessary to complete all job duties

• Able to sit and/or stand for long/short periods

• Able to maintain good personal hygiene

• Able to get along with other employees to work out problems and resolve conflicts

• Able to comprehend instructions and retain information

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

• Able to be productive in a fast-paced, dynamic environment

• Able to be flexible to handle frequent changes in priorities

• Able to prioritize tasks and complete assignments on time

• Able to operate/drive a company vehicle with valid TN driver’s license

• Able to add, subtract, multiply and divide with accuracy.

• Able to lift up to 50 pounds

• Able to communicate effectively using standard English grammar and punctuation

• Able to tolerate temperatures of 0 to 140 degrees.

• Able to work outdoors.