Note: THIS IS A DRIVING POSITION MUST USE OWN VEHICLE AND PASS MOTOR VEHICLE CHECK.

WORK SCHEDULE:

• Primarily 8 AM to 5 PM, Monday to Friday.
• However we do alter our hours based on the needs of the business but those fluctuations are not a regular occurrence.

JOB DESCRIPTIONS:

• Desktop Support Analyst II is responsible for providing first level support to users of various desktop applications such as Microsoft.
• Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications.

POSITION SUMMARY:

• Provide technical support on operational or maintenance aspects of system equipment. 
• Diagnose mechanical, hardware, software and systems failures, using established procedures.
• Basic technical understanding of WiFi networks, switches and routers.
• Perform remote, on-site or in-house servicing and/or repair of company products/services.
• Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11.
• Wyse Thin Appliance using Citrix.
• Signature Capture Device.
• Receipt Printer.
• Corded Scanner.
• Aruba Router.

POSITION REQUIREMENTS:

• Available to work a flexible schedule (including days, nights, weekends and holidays).
• Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines.
• Reliable transportation as needed to move between sites throughout the day as necessary.

BASIC QUALIFICATIONS:

• High school diploma or equivalent.
• One year technical support experience.
• One year customer service experience.

EDUCATIONAL QUALIFICATIONS:

• Bachelors Degree or equivalent.

EXPERIENCE REQUIRED:

• 3-4 years related work experience.

Required Skills Required Experience