Title: Desktop Support Engineer

Location: Atlanta, GA

Duration: 12 Months Contract

JOB DESCRIPTION

1. Respond to and triage first level issues/requests received via telephone, voicemail, e-mail, and from employees and occasionally customers.
2. Bachelor's degree preferred, or equivalent combination of education and experience. At least 2 years of IT experience.

Basic understanding of Active Directory operation and management.

3. MS Outlook, Windows 10 support experience.

Microsoft Office (Word, Excel, PowerPoint) support experience.

The experience and ability to install application software, drivers, format hard disks, image machines, perform clean installs, and support file-sharing issues.

4. Ability to differentiate between a client-side (desktop issue) versus a server-side issue. Must possess the ability to troubleshoot standard Microsoft Operating Systems and Office Suite.
5. General understanding of standard IT terminology (e.g., TCP/IP, DHCP, FTP, router, switch, client, server, etc.).

Must know what ping and trace route are and be able to release an IP address.

Some remote access and VPN support experience.

Thank You,

Rohan Ghag Recruitment Lead Avacend, Inc. 3155 North Point Pkwy Bldg. G  Suite 130, Alpharetta GA 30005 Phone: 678-935-7308 / 678-935-7903

Rohan.g@avacend.com

Required Skills Required Experience

QUALIFICATIONS:

• ­­  Documented experience with instruction related to Native American Culture.
• ­  Desire and ability to work with children outdoors.
• ­  Ability to accept guidance and supervision.
• ­  At least 18 years of age.
• ­  Must be able to obtain or become certified in First Aid/CPR.