PAY RATE: $20

CONTRACT DURATION: 6 MONTHS

LOCATION: SCHAUMBURG IL 60195

Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft.  Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications. Bachelors Degree or equivalent. 1-2 years related work experience.

Candidate must have Sprint cell phone

Position Summary

This is a driving position must use own vehicle and pass motor vehicle check.

         Provide technical support on operational or maintenance aspects of system equipment. 

         Diagnose mechanical, hardware, software and systems failures, using established procedures.

         Basic technical understanding of Wi ¿ Fi networks, switches and routers.

         Perform remote, on-site or in-house servicing and/or repair of company products/services.

         Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11

         Wyse Thin Appliance using Citrix

         Signature Capture Device

         Receipt Printer

         Corded Scanner

         Netgear/Aruba Router

Required Skills

Position Requirements

• Available to work a flexible schedule (including days, nights, weekends and holidays).
• Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines.
• Reliable transportation as needed to move between sites throughout the day as necessary

Required Experience

Basic Qualifications

         High school diploma or equivalent

         One year technical support experience

         One year customer service experience

Position Requirements

• Available to work a flexible schedule (including days, nights, weekends and holidays).
• Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines.
• Reliable transportation as needed to move between sites throughout the day as necessary