TITLE:                     CLOUD & INFRASTRUCTURE CLIENT SERVICE DELIVERY MANAGER

LOCATION:             WASHINGTON DC 20006

DURATION:             06+ months with extension possible

JOB ID#                 8973808

NOTE:-  

• The role is ideally based in DC. The person will need to be on-sight 100% in the beginning – should focus on local resources

JOB DESCRIPTION:                                                                                              

• Cloud & Infrastructure Client Service Delivery Manager will provide leadership oversight of the Infrastructure Operations Team which provides client IT support which may include Data Center Cloud Operations, Network Services, Service Management, End User Computing, and IT Support.

A PROFESSIONAL AT THIS POSITION LEVEL HAS THE FOLLOWING RESPONSIBILITIES:

• Managing this support per the contract, including Oversee and direct the operations of infrastructure services for the client
• C-Suite level functional & strategic planning of infrastructure environments
• Managing the strategic working relationships with client and internal IT professionals and other IT vendors partners, including: Application and Infrastructure teams; business partners, etc.
• Directing and leading awareness for operational improvements innovations in IT infrastructure
• Managing all financial aspects of the contract
• Providing people management oversight
• Performing all other duties as assigned
• Providing direction and management oversight to offshore Infrastructure teams providing support to the client

BASIC QUALIFICATIONS:

• Minimum of 4 years of experience with Data Center Infrastructure Services including: security operations; network; database; OS management (IaaS and PaaS)
• Minimum of 2 years of experience with Cloud Infrastructure Services (Azure a plus)
• Minimum of 2 years of experience with Infrastructure Service Management
• Minimum of 1 years of Infrastructure Disaster Recovery, Governance & Planning/Testing.
• Strong communications skills – ability to communicate at the C-Level with the client, is critical for this role.
• Azure experience would be great as they will be moving to Azure at the client in the future.
• ITIL and ITSM Certifications would be nice to have, given scope of the role.

THANK YOU,

SHIBU SINGHA

MANAGER - SERVICE DELIVERY

AVACEND, INC.

3155 North Point Pkwy Bldg. G

Suite 130, Alpharetta GA 30005

PHONE: 770-702-0134

SHIBU.S@AVACEND.COM

Required Skills Required Experience

JOB REQUIREMENTS - 

• System knowledge required. 
• Excellent people and planning skills required. 
• Must be able to promote a trained, safe and fair employment work environment;
• Ability to lift 50 lbs.,
• Ability to understand and instruct employees on Client processes
• Understanding of what the requirements of invoice applicable functions.