By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

SUMMARY OF RESPONSIBILITY:

The Order Resolution Specialist performs a variety of auditing, quality control and training functions to effectively manage assigned OIP to resolution; independently tracks and communicates trends, as well as develops and delivers training where needed to improve overall processes and quality.

 ESSENTIAL FUNCTIONS:

• Investigates orders assigned by researching, auditing, and questioning to achieve an appropriate resolution.
• Communicates resolution to involved parties and departments.
• Independently approves the processing of sales, rentals, equipment repairs and other transactions of all dollar values.
• Identifies, sets and communicates performance and process requirements and improvements to employees.    
• Identifies staff and payer performance and quality trends, and develops solutions for resolution and performance improvement.
• Identifies, designs and delivers training programs to drive process improvement, and reduce issues.  Conducts in the moment one-on-one training with a variety of employees.

QUALIFICATIONS AND COMPETENCIES:

• High School diploma/GED required; Associates degree preferred.
• Three to five years of document collections and funding related experience, or training is required. 
• Proficiency in Microsoft Office Suite required.

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401k and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Required Skills

• Strong client services skills

• Strong communication skills both verbal and written

• Able to multi-task

• Ability to work with all order types (rehab and service)

Required Experience

• Strong client services skills

• Strong communication skills both verbal and written

• Able to multi-task

• Ability to work with all order types (rehab and service)