Job Description

Part Time Teller

(up to 29 hours a week), Monday – Saturday

PURPOSE

Provides “whatever it takes” service to process routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing in a fast paced, branch environment. Proactive in providing an excellent member experience with a sense of urgency, speed and accuracy.

GENERAL REQUIREMENTS

• Minimum of one year of cash handling experience helpful.

• Bi-lingual in Spanish, helpful.

• Associates degree or high school diploma or with three years progressively responsible job experience.

• Excellent verbal and written communication skills. Demonstrates excellent phone rapport.

• Handle multiple commitments and meet deadlines in a fast-paced environment.

• Consistently works well with others in support of departmental and organizational goals, and member needs.

• Ability to work independently with minimal supervision.

• Ability to overcome member objections.

• Ability to maintain confidentiality.

• Possesses strong organizational skills with great attention to detail.

• Excellent computer skills, including:

• Working knowledge of “money and banking” concepts.

• Proficient in branch operations, including branch security and robbery prevention practices.

• ABILITY TO WORK IN OTHER BRANCH LOCATIONS AS BUSINESS NEEDS DICTATE.

• ABILITY TO WORK VARIOUS HOURS BASED ON BUSINESS NEEDS, INCLUDING SATURDAYS AND SOME EVENINGS.

GENERAL DUTIES AND RESPONSIBILITIES

• Perform routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, wire transfers, money orders, gift checks, bond transactions, and check cashing.
• Process share deposits and loan payments into computer system, ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
• Process all mail deposits and loan payments.
• Provides an exceptional member experience at every point of contact.
• Maintain allowable cash drawer limits. Balance cash drawer on a daily basis.
• Identify other sales opportunities and refer member to appropriate department.
• Open and close branch office as needed..
• Respond to members’ requests, problems, and complaints and/or direct them to the proper person or department for specific information and assistance. Follow up to ensure completion to member’s satisfaction.
• Maintain a proficient knowledge of all credit union products and services as well as industry trends and benchmarks, and products and services offered by the competition.
• Perform other duties as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to listen/hear or talk. The employee frequently is required to stand, walk, or sit. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distant vision, and an ability to adjust focus.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Company Description

United Teletech Financial is a not-for-profit financial cooperative serving our members and their families since 1967. Originally chartered to serve the needs of Bell Labs employees, membership to United Teletech Financial is now open to any person who lives, works, worships, attends school or volunteers in Monmouth and Ocean counties and portions of central Middlesex County. United Teletech Financial has grown to over 380 sponsor companies and 24,000 members. As a financial cooperative, United Teletech Financial offers many of the same services and products as banks, with one significant difference - we're owned by our members. That means our earnings go right back to our membership in the form of better rates, fewer fees, and extra services!