Job Description

Work/Life Solutions Resource Coordinator The United Way of Buffalo and Erie County (UWBEC) is seeking a collaborative and people focused individual for our Resource Coordinator position. The Resource Coordinator helps employees resolve non-work-related obstacles that create barriers which prevent them from thriving in the workplace. The Resource Coordinator does this by; connecting individuals with community resources, working collaboratively with UWBEC staff, external funders, employers, and customers. Responsibilities: * Provide both in-person and virtual support to individuals at various employer locations across Erie and Niagara counties * Work one on one with individuals from diverse backgrounds to assess needs and identify resources to address concerns * Assist individuals with paperwork eligibility requirements to obtain recommended services Maintain employee confidentiality * Ability to provide support via on-call services during normal business hours * Build and maintain strong relationships with host employers and community partners * Provide support to host employer at staff meetings, special events and community posts Maintain working knowledge of the 211 system, employer benefits and other community resources * Attend all training as required by UWBEC and other organizations including the host employer * Support diversity, equity, and inclusion work within the organization and in the community * Visibly demonstrate United Way values of agility, equity, service, integrity, collaboration, and accountability. * Engage in job related travel to designated meetings, conferences, and events * Adhere to established departmental policies, procedures, and objectives * Complete other duties and special projects as requested by management Education: * Bachelor's degree or higher in social work or related field with 2-5 years' experience providing coaching or counseling related duties Skills, Knowledge, Experience: * Strong written and verbal communication skills with various stakeholders * Strong interpersonal skills * Ability to multitask * Approachable with a non-judgmental outlook * Working knowledge of Microsoft office and other job-related technology Additional Requirements: * Excellent people skills, a positive attitude and general concern for the well-being of others. The best candidate possesses a strong commitment to the community as a whole.