The Information and Referral Specialist will serve as a positive ambassador and role model for United Way of West Florida by supplying accurate information to clients, volunteers and key constituents seeking information and referral assistance from the 2-1-1 program. Prepared for calls from those in mental health or substance abuse crisis and those at risk for suicide; listen, connect, assess, and respond to the individual crisis being experienced by a fellow human being. This position is stationed in an inbound contact center that includes inquiries via phone, emails, and text messaging; remote work is available upon approval and scheduling by 211 Supervisor. The primary responsibilities include accurately assessing the client’s needs and providing appropriate referrals and information.