Job Description
We are looking for a Helpdesk Manager to join our team, Hybrid at our Tempe, AZ location.
As the Helpdesk Manager, this position will provide computer support and assist Unitek employees with computer software, hardware or system problems. The position works with a team of MIS staff that ensures that system hardware, operating systems, software system, and related procedures adhere to organizational values.
- Supervise helpdesk personnel
- Provide support, prepare, and update all Unitek end user computing devices
- Evaluate end user computing technologies and participate in technology planning
- Maintain documentation for all end user technologies. Including, but not limited to, end user computing devices and software
- Maintain accurate inventory of end user computing devices
- Answer technical questions employees may have and resolve problems via telephone, e-mail, ticketing system, or in person
- Clean, install, and modify operating systems and software programs, such as virus protection and word processing printers
- Coordinate with co-workers to determine how request orders will be assigned and/or advise workers to ensure all repairs are properly completed
- Manage helpdesk support system
- Other duties as assigned
Salary Starting at $85k