Job Description
If you want to work for a progressive and diverse credit union focused on offering excellent customer service, we have an immediate opportunity for a Universal Banker (FSO) at our Celina location.
We are seeking an individual who is motivated to grow with our organization.
You will be responsible for:
- Answering Incoming Calls: Responding to calls from credit union members, taking orders, addressing inquiries and questions, handling complaints, troubleshooting problems, and providing information. This is often part of customer service responsibilities.
- Cross-Selling Credit Union Products: Promoting and selling various credit union products and services, with a focus on lending products such as loans and credit cards, to meet sales targets and enhance member relationships.
- Paying and Receiving Functions/Teller: Processing various financial transactions including deposits, withdrawals, loan payments, issuing cashier's checks, money orders, and cash advances. Ensuring accuracy and adherence to financial regulations.
- Balancing Transactions: At the end of each workday, reconciling and verifying cash totals and transactions to ensure accuracy and compliance with internal controls.
- Side-Jobs and Assisting Other Tellers: Performing specific tasks assigned by management and assisting fellow tellers with their duties as needed to maintain a smooth workflow.
- Account Services: Opening and closing various types of accounts, such as individual retirement accounts (IRAs), checking accounts, savings accounts, and term share accounts. Resolving member account-related issues and inquiries.
- Loan Application Processing: Receiving, reviewing, and submitting applications for consumer loans and debit/credit cards. Meeting with loan applicants to gather necessary information and documentation for credit decisions.
- Credit Decision Making: Ensuring the accuracy and completeness of information required for making credit decisions based on established criteria within the credit union's loan origination system.
- Member Education: Providing information and guidance to credit union members about the services offered and assisting them in understanding their account options and financial products.
- Customer Satisfaction: Ensuring that members and prospective members are promptly and professionally served and addressing their questions and concerns to enhance their overall experience with the credit union.