Title: Universal Banker & Operational Specialist
Classification: Hourly, non exempt.
Position Type: Full Time
Reports to: Assistant Relationship Officer, AVP
Location: Prairie Village, KS (In Person)
About Us TBO Bank (AKA The Bank of Opportunity) has been serving customers from our hometown location in Orrick, Missouri. We’ve taken pride in building banking relationships that have spanned decades. Now we’re bringing “the feel” of hometown banking to a broader landscape. Our mission: to connect and empower in a way that is human, relatable and real. As we expand the reach of our relationships, you can feel secure working for a bank that just gets it. Position Summary/Objective We are looking for a passionate and outgoing individual to work in our new branch location in Prairie Village, KS. With a new location, we will be ramping up activity and looking for a cross functional banker that enjoys a variety of customer-facing and operational tasks to fulfill their workday. If you are a self-starter that thrives in a growing environment. An ideal candidate will have banking experience and is interested in learning additional roles and responsibilities.
**Essential Functions
**
Provide outstanding customer service, greet each customer as they enter the bank, answer the phone promptly, and take ownership of each interaction
Process both simple and complex teller transactions
Open depository accounts for customers upon request (online and in person)
Assist customers with troubleshooting online account and debit card issues
Willing to work Saturday shifts (rotating)
Back up on operational tasks
Ability to sit or stand for extended periods while working at a desk or computer.
You must be able to use a computer and other office equipment (e.g., phone, printer).
Ability to communicate effectively in person, via phone, and through written correspondence.
Ability to concentrate and focus on tasks for extended periods in a fast-paced environment.
Prospect for new business leads, both internally and with outbound meetings and guerilla marketing efforts
Identify needs of prospective and existing customers, propose solutions to help meet those needs, and identify additional opportunities that may help their financial goals
Perform operational tasks and assignments
Assist with wires and ACH processing
Refine processes and procedures for branch operations
Perform other duties as assigned
Experience and Qualifications
Physical Requirements**
*TBO Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
** The physical demands listed are a requirement to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.