Job Description

Universal Logistic Holdings Inc., a leading single-source logistics and transportation services provider, is seeking a Customer Service Liason based in Warren, MI.

Universal Logistic Holdings Inc. provides truckload, brokerage, intermodal, dedicated and value-added transportation and logistics services throughout the U.S., Canada, Mexico and Colombia. Our stability and experience within the industry has been proven with our continued growth, in revenues and profits year after year.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Serve as Customer’s first line of communication and refer Customer to the proper department’s if/when necessary (i.e. pricing, claims, etc.)
• Monitor loads so that follow up can be made to Customers regarding late pickups and or deliveries; as well as any other changes that may occur
• Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of Customers
• Serve as an extension of Sales to expand business revenue by exploring all opportunities with Customers
• Maintains knowledge of customer contractual requirements relative to trailer pools in order to keep turns at the level set to gain optimum utilization of company equipment
• Create monthly reports regarding service levels for customers as well as participate on any service oriented conference calls to supply definition
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company and customer requirements
• Assist planners with freight and trailer needs
• Perform additional duties as assigned by leadership

THE IDEAL CANDIDATE WILL POSSESS THE FOLLOWING:

• 2+ years of experience in Customer Service or Sales is required. Previous experience in transportation is preferred
• Must have outstanding telephone and email skills.
• Must be able to set priories and manage time well.
• Must be able to adapt to change while working in a fast paced team environment

Universal Logistic Holdings Inc. offers a competitive base salary and benefits package including major medical, dental, vision, 401K, and vacation time. Relocation package will be provided if necessary. If you are self-motivated and have the drive to become an essential part of our organization’s growth, respond today!

Company Description

Universal Logistics Holdings is a full-service provider of customized transportation and logistics solutions. For over 80 years, we have provided complete services including dry van and specialized transportation, intermodal drayage, material handling and value-added services, and global trade management. Universal's experienced management team, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings.