Job Description
ACCOUNT MANAGER - CANDIDATE MUST RESIDE IN THE EAST BAY AREA
ACCOUNT MANAGER PURPOSE The Account Manager has ultimate responsibility for oversight of all maintenance services provided to the clients and properties assigned to them. All Account Managers report to the Vice President of Operations, to whom they are directly accountable for their job performance. Account Managers serve as the primary point of contact within our company for the clients they serve, providing them with consistent, knowledgeable, and dedicated management of our services, as well as timely responses to their questions and needs.
BENEFITS
DUTIES AND RESPONSIBILITIES The primary job duties and responsibilities of the Account Manager are outlined here, along with examples of some of the kinds of activities required under each heading: CLIENT RELATIONS
CONTRACTS & PROPOSALS
INVOICING
SUPERVISION
TEAMWORK
QUALIFICATIONS
WORKING CONDITIONS While effort is made to share responsibility for emergency response among all Account Managers, each Account Manager is required to carry a smartphone and respond to emergency needs for their customers. This includes evening and weekend hours when necessary. Not all clients are created equal, and the Account Manager is expected to respond professionally and courteously even toward clients with challenging problems and/or personalities. PHYSICAL REQUIREMENTS An Account Manager's "territory" may be quite spread out, and will require him or her to spend significant time sitting while driving a company-provided vehicle to meetings and property visits. The Account Manager will spend a significant amount of time working outdoors. Account Managers need to be physically able to climb ladders for access to roofs without fear of heights, do lots of walking including on uneven surfaces, be open to getting dirty from time-to-time, be able to deal with disagreeable smells, cobwebs, grease, dirt, vagrants, and a variety of other unpleasant things and situations in the course of doing their day-to-day jobs. DIRECT REPORTS The Account Manager has responsibility for the day-to-day direction of Field Supervisors and workers on their accounts, which includes giving input to the Hiring Manager and VP of Operations on their job performance. However, the Account Manager does not have any direct reports, per se, nor ultimate hiring and firing authority over others in the company.
Company Description
Our business began in Silicon Valley in the early 1980s with just a steam cleaner and a vision. Impressed by our meticulous attention to details and quick response time, customers began requesting additional services. Since then our family owned business has experienced steady growth, officially keeping the Northern California area clean since 1986 and expanding to Southern California in 2008. We continue to grow by exceeding our customers expectations and by striving to keep the cost of our services low without compromising efficiency or quality. Our Mission is to treat each property we maintain as if we were the owners by performing our services to the highest standards. Each property manager receives full attention and is provided with a personal, qualified account manager as a direct contact to handle all property services and immediate communication in the case of trouble shooting potential problems. We stand behind our services and strive to be the most dependable resource for our customers. We ensure the reliability of our employees by implementing security background checks, social security checks, driver's license checks and drug testing measures which are beyond industry standards. We provide our employees with a safe and healthy work environment as well as the benefits of continued education and safety training. Our goal is for the properties we service shopping centers, offices, and industrial parks to be clean and safe for the public to enjoy. We strive to relieve the property manager from the responsibilities and burden of day to day maintenance issues by exceeding their expectations with our personal, high standards.