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Transportation Scheduler/ Dispatcher

Universal Transportation Systems

Transportation Scheduler/ Dispatcher

Cincinnati, OH
Full Time
Paid
  • Responsibilities

    UTS TRANSPORTATION SCHEDULER

    DO YOU LIKE FINDING SOLUTIONS AND SOLVING PUZZLES?  THEN CHECK OUT OUR CURRENT OPENING FOR A SCHEDULER.

    WHO WE ARE -  UTS provides transportation for students, elderly, developmentally disabled clients and clients of all age ranges to school, work, doctor’s appointments etc. We primarily service the City of Cincinnati, Warren County, Fairfield, Middletown, Hamilton, Westchester, and Dayton, OH areas. 

    DUTIES AND RESPONSIBILITIES:

    • Routes trips in the most efficient manner possible to meet contractual obligations.
    • Enters route information in the computer database, ensuring accuracy for monthly schedules and billing.
    • Submits written notification to the Dispatcher and Program Manager for scheduling changes that are not on the daily schedule.
    • Maintains communication with representative for clients to gain clear instructions for transportation.
    • Executes scheduling duties in an expedient and timely manner, considering available data and resources, as not to overburden the drivers.
    • Follows up with drivers regarding client concerns to identify the problem and determine a resolution.
    • Investigates and responds to all client complaints and concerns.
    • Follows up with clients to thank them for their feedback and advise them of the steps being taken to correct the issue.
    • Keeps a record of all client complaints and correction action plans.
    • Assist with Dispatch team when needed during peak hours.
    • Performs all other duties as assigned.

    QUALIFICATIONS:

    • High school diploma or general education degree (GED) required.
    • Minimum 2 years of scheduling and/or dispatching experience preferred; or equivalent combination of education and experience.
    • Ability to interact clearly and effectively, in both written and oral communication while responding to common inquiries or complaints from clients, regulatory agencies, or members of the business community.
    • TripSpark transportation routing software or similar experience a plus.
    • Proficient computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.