Job Description

Job Summary This Front Desk Concierge & Office Assistant will be responsible for several duties pertaining to the daily operational functions at the Club and providing assistance to the Office Administrator and Membership. As Front Desk Concierge you will play an integral part in the Member Experience supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. This individual will also have responsibilities around Receiving In Bound accounting calls, Accounts Payables, and Accounts Receivable. Concierge Day to Day * Direct Members and Guests to their destinations within the Club, * Inform Members and guests of Club services, features, upcoming events, room locations, and amenities both in person and over the phone. * Assist Members in providing information for and scheduling reservations for Club programs and services in accordance with Club standards. * Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris. * Assist Member Experience initiatives such as, but not limited to, Club Newsletter, the website calendar, and various other projects including event announcements, outbound calls to Members, and other marketing collateral to promote Member Services at the Club, always keeping materials current. * Seat guests. * Data entry and payment processing. * Answer and return Member calls regarding their accounts, and make necessary adjustments and payments. * Vendor reconciliations vendor calls. * Data entry and payment processing. * Answer and return Member calls regarding their accounts, and make necessary adjustments and payments. * Vendor reconciliations vendor calls. Company Description The University Club of Grand Rapids is an exquisite private club with over 99 years of continuous entertainment, social camaraderie, and fitness strength. Membership at the Club gives you the opportunity to build key relationships with valued clients over a quiet lunch or kick back and make some deals over a few cocktails. The Club serves breakfast, lunch, and dinner accommodating all business and entertaining needs.

Company Description

The University Club of Grand Rapids is an exquisite private club with over 99 years of continuous entertainment, social camaraderie, and fitness strength. Membership at the Club gives you the opportunity to build key relationships with valued clients over a quiet lunch or kick back and make some deals over a few cocktails. The Club serves breakfast, lunch, and dinner accommodating all business and entertaining needs.