ORGANIZATION BACKGROUND:
ABOUT STAMFORD HEALTH
Stamford Health is a non-profit independent healthcare system with more than 3,500 employees committed to compassionately caring for the community and offering a wide-range of high-quality health and wellness services. Patients and their families can rely on comprehensive person-centered care through the system’s 305-bed Stamford Hospital; Stamford Health Medical Group, with more than 30 offices in lower Fairfield County offering primary and specialty care; a growing number of ambulatory locations across the region; and support through the Stamford Hospital Foundation. Stamford Health is also a major teaching affiliate of the Columbia University College of Physicians and Surgeons. Dedicated to being the community’s most trusted healthcare partner, Stamford Health puts patients first to build long-lasting relationships. For more information, visit StamfordHealth.org. Like us on Facebook and follow us on Twitter, YouTube, and Linked In.
JOB SUMMARY:
The Medical Assistant will assist in the delivery of care in the ambulatory setting under the direct supervision of a licensed nurse or physician.
MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:
- Provide patient care in outpatient physician practice under the direction of the practicing physician, physician assistant, or licensed nurse.
- Assist with other clinical and clerical duties to ensure optimization of patient experience within the practice.
- Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
- Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
- Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
- Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings.
- Counsels patients by transmitting physician's orders.
- Completes records by recording patient examination, treatment, and test results.
- Schedule hospital procedures, surgeries and tests. Precert and obtain test results.
- Handle phone calls and messages for prescriptions, notes, forms, etc.
- Complete disability and insurance forms.
- Maintain clinical flow in all areas of the practice.
- Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs in collaboration with the Office Manager.
- Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
- Maintains patient confidence and protects operations by keeping patient care information confidential.
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- Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
- Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations.
- Maintains knowledge in area of medical terminology.
- Maintain open lines of communication with staff, physicians, and others.
- Ensure ongoing commitment of excellent customer service and supports the customer service plan.
- Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, SHMG’s Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.
- Completes required continuous training and education, including department specific requirements.
- Complies with departmental organizational policies and procedures and adheres to external agency requirements.
- Perform other duties as assigned.
Required Skills
QUALIFICATIONS/REQUIREMENTS:
High School Diploma or equivalent.
Diploma from accredited Medical Assistant school/program.
National Certification required.
Two years job experience preferred.
Demonstrate basic computer skills.
Effective communication skills, both verbal and written English proficiency required
Demonstrate willingness to work in a team environment.
Demonstrate flexibility due to unexpected changes in workload.
Demonstrate ability to work independently and as a team player.
Strong organizational skills.
Superior customer service skills.
Required Experience