STAMFORD HEALTH IS COMMITTED TO PREVENTING THE SPREAD OF INFECTIOUS DISEASES AND CARES ABOUT YOUR HEALTH AND THE HEALTH OF OUR EMPLOYEES. TO THAT END, IF YOU ARE INVITED TO INTERVIEW IN ONE OF OUR OFFICES/CAMPUSES, AND YOU OR A MEMBER OF YOUR FAMILY AND/OR SIGNIFICANT OTHER IS EXPERIENCING SYMPTOMS (I.E. FEVER, COUGHING OR OTHER RESPIRATORY SYMPTOMS), OR YOU SIMPLY DON’T FEEL WELL, PLEASE INFORM THE HR REPRESENTATIVE IMMEDIATELY SO WE MAY SCHEDULE YOUR INTERVIEW FOR A LATER DATE. WHEN ARRIVING ON OUR CAMPUS OR SITE WHETHER FOR AN INTERVIEW OR TO BEGIN YOUR EMPLOYMENT WITH US, PLEASE NOTE IT IS IMPERATIVE YOU ABIDE BY CT STATE GUIDELINES ON TRAVEL ADVISORY WHICH CAN BE FOUND HERE https://portal.ct.gov/Coronavirus/Travel.  PLEASE SCHEDULE ACCORDINGLY AND UPDATE YOUR HR REPRESENTATIVE IMMEDIATELY TO MAKE ANY NECESSARY ARRANGEMENTS/ADJUSTMENTS TO SCHEDULING.

The Revenue Cycle Specialist is responsible for supporting the Customer Service team with a focus on:Customer Service: providing quality assistance to Stamford Health Medical Group’s (SHMG) patients to resolve any and all billing-related questions; and ensuring proper demographic and insurance information for those patients served

CUSTOMER SERVICE FOCUS:

• Greets in-bound calls from patients.
• Responds professionally to all billing-related questions from patients.
• Returns all phone messages within 24 hours of receipt.
• Reviews patient account data when interacting with patients to ensure that accurate information regarding patients’ insurance and demographic information are correctly reflected on the patient’s account.
• Updates insurance and demographic information as necessary on patient accounts.
• Resubmits claim forms as appropriate.
• Initiates requests for refunds to either patients or insurance companies.
• Accurately documents patient accounts of all actions taken.
• Identifies past due accounts and submits them to Collector for assignment to outside collection agency.
• Establishes payment arrangements for patients on past-due accounts and when appropriate in accordance with policy, submits them to management for approval.

Required Skills

Associate’s degree or medical billing certification preferred. CPC preferred.

3+ years of experience working in a multispecialty group practice, healthcare system with an ambulatory focus, or academic medical center.

3+ years of experience working with a medical office/hospital accounts receivable system.

Extensive knowledge of insurance payer reimbursement, collection practices, and accounts receivable follow-up.

Bi-lingual Spanish required

Required Experience

Associate’s degree or medical billing certification preferred. CPC preferred.

3+ years of experience working in a multispecialty group practice, healthcare system with an ambulatory focus, or academic medical center.

3+ years of experience working with a medical office/hospital accounts receivable system.

Extensive knowledge of insurance payer reimbursement, collection practices, and accounts receivable follow-up.

Bi-lingual Spanish required