JOB SUMMARY:

Responsible for maintaining a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, communicating effectively with fellow employees, physician offices, patients and insurance companies, and efficiently handling all tasks related to claims and financial submissions. Supports and contributes to the mission, vision and values of the company.

QUALIFICATIONS - REQUIRED

• High School Diploma or equivalent.
• One to two years’ experience reception or front office experience.
• Excellent customer service and communication skills, ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision, as a member of a team, efficient time management skills, computer programs including (Word, Excel, etc.).

PREFERRED QUALIFICATIONS:

Experience - Reception experience in a medical office setting is preferred.

JOB FUNCTIONS:

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices, or other sources.
• Verifies insurance coverage for patients under workers' compensation, motor vehicle accident, or those scheduled with less than 24 hours notification.
• Collects patient copayments and puts in a secure location.
• Maintains and orderly and organized front office workspace.

UPSTREAM REHABILITATION IS AN EQUAL OPPORTUNITY EMPLOYER. 

Required Skills Required Experience

• Strong verbal and written skills.
• Knowledge of medical terminology, infection control and safety.
• Current CPR certification.
• Good understanding of nursing principles.
• Good understanding of patient/family teaching principles.
• Knowledge of computer practice management systems and other computerized systems (Microsoft Office programs, electronic health record systems).
• Good communication skills, bilingual in Spanish helpful.