Cooper Electric is one of the largest regional electrical supply distributors in the tri-state area. Delivering solutions every day to markets like renewable energy, education and institutions, contractor trade, manufacturing, commercial, financial, sports entertainment, our strength lies in the ability to serve local customers through the relationships forged by our associates. Cooper Electric’s 50 branches are conveniently located to serve business to business markets throughout the NJ, NY, and Eastern PA areas; while supplying typical electrical products, we also provide unique services that set us apart from a typical electrical distributor such as energy solutions, commercial lighting, generator sales-service-rentals, industrial automation, ecommerce, hardware and tools, and switchgear solutions. Cooper Electric is an operating company of the Sonepar USA group of electrical distributors. Sonepar USA has over 468 branch locations and coverage in all 50 states. Sonepar USA is part of Sonepar Group, a global leader in electrical distribution.

We currently have an outstanding opportunity for a Service Coordinator supporting our Cooper Power Systems division based out of our Ocean, NJ facility. 

Required Skills

As a Service Coordinator, your primary responsibilities will be to provide daily scheduling and coordination of service calls to our field Generator Technicians. Scheduling will consist of regular preventative maintenance, emergency calls and repair work. The Service Coordinate will be responsible for the following:

• Answering a large volume of incoming calls and emails in a timely manner.
• Schedule service jobs for technicians based on priority.
• Follow-up on maintenance quotes to increase revenue.
• Maintain open communication with technicians and co-workers on a variety of issues.
• Follow-up with customers on job status and feedback
• Review of daily/weekly schedules to confirm jobs are acknowledged and being completed

Required Experience

The ideal candidate will have experience in a service coordination or customer service role.

• Strong oral and written communication skills required. 
• Possess a proactive and positive team approach to problem resolution.
• Must have the ability to establish strong relationships with customers, co-workers and management
• Ability to effectively manage and prioritize multiple tasks/projects while meeting established deadlines
• Strong degree of customer service
• Strong organizational and time management skills
• Proficiency in Microsoft Suite; particularly Word and Excel; Adobe Suite knowledge preferred
• Attention to detail

As a Service Coordinator, your primary responsibilities will be to provide daily scheduling and coordination of service calls to our field Generator Technicians. Scheduling will consist of regular preventative maintenance, emergency calls and repair work. The Service Coordinate will be responsible for the following:

• Answering a large volume of incoming calls and emails in a timely manner.
• Schedule service jobs for technicians based on priority.
• Follow-up on maintenance quotes to increase revenue.
• Maintain open communication with technicians and co-workers on a variety of issues.
• Follow-up with customers on job status and feedback
• Review of daily/weekly schedules to confirm jobs are acknowledged and being completed