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JOB SUMMARY:

Responsible for maintaining a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, communicating effectively with fellow employees, physician offices, patients and insurance companies, and efficiently handling all tasks related to claims and financial submissions. Supports and contributes to the mission, vision and values of the company.

QUALIFICATIONS - REQUIRED

• High School Diploma or equivalent.
• One to two years’ experience reception or front office experience.
• Excellent customer service and communication skills, ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision, as a member of a team, efficient time management skills, computer programs including (Word, Excel, etc.).

PREFERRED QUALIFICATIONS: Experience - Reception experience in a medical office setting is preferred.

JOB FUNCTIONS:

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices, or other sources.
• Verifies insurance coverage for patients.
• Collects patient co-payments and puts in a secure location.
• Maintains and orderly and organized front office work space.

UPSTREAM REHABILITATION IS AN EQUAL OPPORTUNITY EMPLOYER. 

Required Skills Required Experience

1. Possesses critical thinking and problem-solving skills.
2. Possesses effective oral and written communication skills.
3. Possesses effective interpersonal relationship skills.
4. Ability to utilize computers for documentation purposes. 
5. Technically competent in tasks within the scope of practice of a Registered Nurse.
6. Bilingual English/Spanish preferred.
7. Ability to read and comprehend English at a level necessary to follow written and oral instructions and safety precautions.