Job Description

POSITION SUMMARY:

The REGISTRAR OPERATIONS COORDINATOR position is a FULL-TIME employment opportunity located in San Diego, CA. The Registrar Operations Coordinator reports directly to the Registrar Operations Manager and indirectly to the Registrar Operations Analysts by accurate and timely completion of assigned tasks, providing superior customer service, fulfillment of all defined procedural requirements and reporting results to provide input for the Director of Registrar Operations, Registrar Operations Manager, and Registrar Operations Analysts related to performance optimization. The Registrar Operations Coordinator works collaboratively with all staff to ensure the objectives of the university are achieved.

ESSENTIAL JOB DUTIES:

• Management of student data integrity: course attendance, course status history, dates of determination, student status history, and troubleshooting student number issues, among other items.
• Collaborate with Enrollment Services to review, quality check and promote perspective students into the Student Information System in order to be reviewed for admission into the University. 
• Regulate course offering frequency and student volume to optimize faculty utilization and overall group size.
• Construct program scheduling tracks for streamlining the student registration process.
• Enforce course prerequisites as determined by university course catalog to ensure appropriate student progression through degree programs.

ADDITIONAL JOB DUTIES (INCLUDE BUT ARE NOT LIMITED TO):

• Directly respond to inquiries from internal departments and staff.
• Communicate ideas for policy and/or procedure improvements that contribute to the betterment of the university and improve the student experience.
• Continuously learn new skills and related technologies quickly to ensure effectiveness in a team-oriented environment.
• Notify student-facing staff of changes impacting student schedules or student standing due to university processes.
• Execute sound, independent decision making in situations where incomplete information is available.
• Responsible for monitoring departmental inboxes during assigned shifts and responding accordingly.
• Review and compile required documentation for attendance appeals and providing completed packet to the Attendance Appeal Committee for review. Process appeal accordingly based upon the committee’s decision.
• Responsible for User Acceptance Testing.
• Assist in gather requested data during periodic reviews/audits.
• Uphold the mission and strategic objectives of The University of Arizona Global Campus.
• Provide ad-hoc reporting for various levels of management, as needed.
• Any other duties as assigned.

MINIMUM REQUIREMENTS:

• Demonstrated effective critical thinking and decision-making skills. 
• Excellent oral and written communication skills.
• Proficient in Microsoft Office Suite (i.e. MS Word, MS Excel) with preference given to current version.

PREFERRED QUALIFICATIONS:

• Five (5) years of customer service related professional work experience.
• Two (2) years of post-secondary higher education work experience.
• Knowledge of the educational environment and how training and education relates to the job market.

EDUCATION:

Bachelor’s degree from a Regionally Accredited or approved Nationally Accredited Institution required.