University of Arkansas Grantham contracts with UAS Services, LLC and Oasis, A Paychex Company, as our exclusive employment partner to provide benefits and payroll services and deliver on our mission for our students. UAS Services, LLC is an equal access, equal opportunity, affirmative action employer that is fully committed to achieving a diverse faculty and staff.

POSITION DESCRIPTION:

Admissions Representative I’s are responsible for securing enrollments by speaking to potential students who are interested in continuing their education.  This is a high contact, phone based, REMOTE position.  THE SCHEDULE FOR THIS POSITION IS SUNDAY - THURSDAY, 10AM - 7PM CST OR TUESDAY - SATURDAY, 10AM - 7PM CST.

KEY JOB RESPONSIBILITIES:

• Make outbound and take inbound calls from individuals interested in enrolling at University of Arkansas Grantham
• Retain product knowledge and GU systems
• Execute all measures of compliance standards
• Determine admissibility and residency for all new and returning students
• Formulate comprehensive recommendations in determining admissibility of “special considerations” cases
• Present information to students and families about educational opportunities, admission, transfer of credit, financial assistance, and university policies and requirements.
• Manage communication via telephone, correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admission process
• Meet and exceed pre-established enrollment objectives
• Utilize relationship development and communication skills to build and manage a strong sales pipeline of prospective students
• Capture relevant learner information on a variety of software systems and applications.
• Establish a proven level of understanding of how to represent and explain degree programs
• Other duties as assigned

EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS:

• High school diploma or GED required, Associates or Bachelor’s degree preferred

• Able to work flexible work schedule to include evenings and weekends, and changes in shift based upon business needs after training is complete, required

• Successful completion of all training phases

• Customer service and/or sales experience preferred

• Able to interpret, adapt and apply guidelines and procedures

• Able to handle objections effectively and with tact required

• Knowledge of different programs/services available to university students preferred

• Knowledge of student recruitment and retention issues preferred

• Able to work effectively with diverse populations required

• Knowledge of customer service standards and procedures preferred

• Display success in a performance-driven sales environment which utilizes metrics and measurements preferred

• Desire to work in a progressive but competitive environment required

• Advanced understanding of consultative selling, uncovering buying decisions and understanding customer needs preferred

• Able to learn and leverage a variety of software applications required

• Working knowledge of Microsoft Office Suite, including Excel and Word, and Internet preferred

• Able to proactively approach management to seek additional training opportunities (i.e., training and development)

• Able to effectively communicate orally (in person and by telephone) and in writing required

• Able to multi-task, yet maintain close attention to detail and timeliness of work production, required

• Able to work in a positive team-oriented manner with a variety of people (i.e., students, faculty, staff, administrators)

• Language Skills: Able to read, analyze, and interpret journals and documents. Able to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.  Able to effectively present information to staff and/or students in writing and verbally. Able to speak coherently into the telephone with potential students and staff. Able to present information using professional and grammatical correct language is required.

• Mathematical Skill: Able to apply concepts such as basic math skills, fractions, and percentages is preferred

• Reasoning Ability: Able to define problems, collect data, establish facts, and draw valid conclusions. Able to deal with a variety of information presented in oral or written formats.

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+--------------------------------------------------------------------------+ | University of Arkansas Grantham will seek to reasonably accommodate | | qualified individuals with a disability. Such reasonable accommodation | | may take the form of making existing facilities readily accessible to or | | usable by individuals with a disability, restructuring jobs, modifying | | schedules, acquiring, or modifying equipment, adjusting training | | materials, adjusting employment policies, and the like. | +--------------------------------------------------------------------------+