University of Arkansas Grantham contracts with UAS Services, LLC and Oasis, A Paychex Company, as our exclusive employment partner to provide benefits and payroll services and deliver on our mission for our students. UAS Services, LLC is an equal access, equal opportunity, affirmative action employer that is fully committed to achieving a diverse faculty and staff.

POSITION DESCRIPTION:

Reporting to the Director, Student Accounts, the Student Account Specialist is responsible for completing key financial functions in the Student Accounts Office, such as posting and reconciliation of student account receivables, third-party billing and invoicing, Federal Student Aid disbursements/refunds, student payment plans, student outreach to ensure remittance of tuition payments, student account collection and write offs.

Please note, the University of Arkansas Grantham is looking for remote workers in the following states: AR, AL, AZ, CT, DE, FL, GA, KS, IA, ID, IN, KY, LA, MA, MD, MI, MO, MS, NC, NJ, NM, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, VT, WI, WV, WY

KEY JOB RESPONSIBILITIES:

• Monitor and reconcile student payment plans each start
• Assist past due students with payment plan options
• Student account collections
• Review and determine student account placements for outside collections
• Process monthly collection payments and reconcile student accounts
• Responsible for coordination and billing of student and third-party accounts, including VA benefit certifications, to ensure timely payment of student account balances
• Complete financial aid transactional processes such as disbursements, credit balance refunds and VA benefit adjustments
• Ensure all cash and student accounts receivable activities are processed and recorded timely and accurately
• Coordinate with members of the Financial Aid Office to ensure proper and timely disbursements of funds to students
• Ensure compliance with federal, state, and accrediting agency regulations pertaining to student enrollment, Federal Student Aid, Veterans Administration and Department of Defense benefit eligibility
• Other duties as assigned

EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS:

• Bachelor’s degree preferred

• Thorough understanding of university fiscal operations, including disbursement and credit balance processing and refund calculations (R2T4)

• Possess a basic understanding of Bankruptcy law and how it impacts / applies to student debt.

• Maintain knowledge of collection laws and guidelines as well as student privacy laws

• 3-4+ years of experience with the administration of Federal Student Aid, VA and TA funds

• Hands on knowledge of crossover payment periods and financial aid packaging with regard to borrower-based academic year (BBAY)

• Experience using financial aid software (e.g., Ellucian Banner, NSLDS, COD, VAOnce and EdConnect)

• Broad conceptual judgment, initiative, and ability to deal with complex accounting issues

• Must demonstrate strong analytical skills as well as professional phone and customer service skills

• Excellent verbal and written communication skills

• Language Skills: Ability to read, analyze, and interpret common journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to faculty, staff, and/or students.

• Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Extensively required to use hand to finer, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone) required

• This position requires sitting for an extended period of time at a desk and computer

• Occasionally required to walk, stand

• Specific vision abilities include close vision, distance vision, and ability to adjust focus

University of Arkansas Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring, or modifying equipment, adjusting training materials, adjusting employment policies, and the like.