USE YOUR TECH SKILLS TO HELP UNTANGLE FIGHT CYBERCRIME AND BUILD FUTURE PROOF NETWORKING TECHNOLOGIES.
Untangle builds networking and security products for the SMB and Distributed Enterprise markets, helping companies safeguard their data, their people, and their networks. As a Technical Marketing Engineer with Untangle, you’ll support and enable our sales team and have a direct influence on enhancing our products through your customer insights. As part of the Untangle Product team, you will work closely with our Product Management, Marketing and Sales teams and be a subject matter expert on Untangle’s product line. We have wicked smart employees and we make it happen, together.
During the COVID-19 pandemic, we were temporarily working from home. We have now transitioned to a hybrid model of coming into the office 2-3 days a week. Flexibility is required to support our Global Customer base. Your schedule will be further defined as we continue to move forward, together.
POSITION RESPONSIBILITIES
Engage with select customers at pre-sales time to provide product demos, to understand and explain how Untangle products fit specifically into their environment.
Facilitate product ramp up by helping with technical questions by email and by joining online customer meetings.
Be known as a subject matter expert on all Untangle products. Be a go to person for sales, marketing etc. as someone with deep technical knowledge of products.
Contribute to and influence the feature development process in areas of user experience, technical infrastructure, use cases, portfolio positioning by bringing deep knowledge of the customer base into the process.
Contribute to architectural decisions based on deep customer infrastructure and market trend knowledge.
Provide technical assistance on public facing communities, for example forums, Spiceworks, feedback sites and social media sites.
Carry out testing of new technologies / new releases in a lab environment.
Help identify, sign up and hand hold beta program participants and provide technical assistance as they ramp up their deployments.
Come up with white papers, technical blogs, and sort product tips communications that facilitate specific areas of product deployment.
Enable Untangle go-to-market efforts by contributing to launch briefs, product training and by supporting Untangle field teams and partners.
Provide Sales Engineering level product presentations and training materials for internal and external audiences.
Present to customers, partners, and distributors on details of the latest product releases, overviews of products and in webinars that drill into deep technical areas.
Be an expert on the competitive landscape, contribute to and provide competitive positioning documents and know how to position Untangle products relative to similar products.
Help at trade shows and run set up of trade show demo equipment.
REQUIREMENTS
At least 3 years industry relevant experience with an engineering background
Knowledge of Networking and Security
Excellent written and verbal communication skills with flawless English written grammar
Confident and compelling presentation skills
Strategy, analytic and messaging skills as well as the ability to effectively engage and influence both customer and Untangle decision makers
DESIRED SKILLS
Experience with Firewall and SD-WAN technologies
Experience with Cloud and Hybrid Cloud infrastructure technologies
Experience working with the Channel (Partners, MSP’s, Distribution)
Experience with Linux OS and command line networking and troubleshooting
Experience in technical writing and product documentation
Ability to write and understand code snippets occasionally
DESIRED PERSONAL CHARACTERISTICS
Dynamic self-starter, motivated and ready to ramp up with little supervision
Team player who works well in a collaborative environment
Ability to change direction quickly and work independently in a fast-paced environment
HERE'S THE PERKS:
We offer a dynamic, fun work environment where the snacks are plentiful and the walls are bright. It's a high-energy atmosphere of reliable bold products disrupting the networking industry. As an Untangler, you'll enjoy...
DID YOU HEAR ABOUT SOME OF OUR MANY ACCOLADES, INCLUDING: