The Untangle customer support team seeks an enthusiastic, detail-oriented Support Technician with a passion to help customers. If you have network security and support experience and are looking to learn and grow in a role, then this position is for you. This is a full-time, permanent position located in Arvada, Colorado.
This is not your standard drone/high turnover tech support job. The team consists of highly motivated, smart, hard working individuals. We believe that the person answering the phone should completely understand the product and be able to solve a customer’s problem 99% of the time.
Job Related Personal Characteristics:
POSITION RESPONSIBILITIES
Essential Functions:
Answer phone and online customer interactions
Preferred/Optional Functions:
JOB REQUIREMENTS
Mandatory:
Preferred:
About Untangle
Untangle makes an integrated suite of security software and appliances with enterprise-grade capabilities and consumer-oriented simplicity. Untangle’s award-winning software is trusted by over 400,000 customers, protecting nearly 5 million people, their computers and networks. Untangle is committed to putting its transparently priced software directly in the hands of its users for evaluation via free download. With this try-before-you-buy approach, Untangle enables organizations to take control of their systems within minutes and at no risk. Untangle is headquartered in San Jose, California.