Under the supervision of the Intake Manager, the Intake Customer Service Representative (ICSR) performs a variety of high-level customer service and clerical coordination functions to facilitate support of the overall operations of the Intake Department. The Intake Customer Service Representative (ICSR) identifies potential enrollees to PACE (Bienvivir) as well as manages the completion of the Visitor’s application process to include: financial, medical, SASO applications and submission of these documents to the State of Texas or other state administrative agencies on a timely manner.
Required Skills
A dependable individual with abilities to prioritize, be goal oriented, organize work, multitask, and manage time efficiently.
Must possess a keen understanding and appreciation of the elderly.
Adaptable individual with ability to work as a member of a team.
Ability to communicate (both orally and written) effectively with staff, visitors and family members.
The ability to accept supervision.
Ability to handle confidential information appropriately.
Bilingual (fluent in English and Spanish)
Possess excellent computer skills (MS Office Suite).
Professional and effective telephonic communication skills.
Ability to work under stress with strict deadlines.
Required Experience
High school graduate required.
One year of experience working with the elderly population.
One year of experience providing departmental clerical support.
Prior experience working sales; utilizing a Customer Relationship Management (CRM) system preferred.
A dependable individual with abilities to prioritize, be goal oriented, organize work, multitask, and manage time efficiently.
Must possess a keen understanding and appreciation of the elderly.
Adaptable individual with ability to work as a member of a team.
Ability to communicate (both orally and written) effectively with staff, visitors and family members.
The ability to accept supervision.
Ability to handle confidential information appropriately.
Bilingual (fluent in English and Spanish)
Possess excellent computer skills (MS Office Suite).
Professional and effective telephonic communication skills.
Ability to work under stress with strict deadlines.