Job Description

UpKeep is the leading software solution developed to help businesses manage facilities and equipment. We empower our customers by providing a MOBILE-FIRST SAAS application, cutting edge IoT technology, powerful data analytics tools, top-notch professional services, and advanced enterprise integrations.

We're a California-based tech startup with over 100 team members in the US and thousands of customers around the world! We've been named a "BEST PLACE TO WORK" several years in a row by fostering an inclusive and mission-driven culture where everyone has the opportunity make a meaningful impact. We've raised $50 million in venture capital following a recent SERIES B funding round led by Emergence Capital, Insight Partners, and Y Combinator.

IN ADDITION TO GREAT BENEFITS AND STOCK OPTIONS, THIS ROLE COMES WITH THE FLEXIBILITY WORK REMOTE.

AS A SR. CUSTOMER SUCCESS MANAGER, YOU WILL:

• Serve as the primary point of contact for our customers, post implementation
• Oversee a book of mid-market and enterprise accounts with a solutions-oriented approach
• As a customer advocate, collect and communicate feedback to drive continuous improvement of our product, as well as our sales, marketing, and implementation processes
• Conduct regular account health checks, QBRs, and maintain an above average NPS
• Analyze user engagement data and identify actionable insights
• Identify churn risk and ensure renewal and retention KPIs are achieved on a quarterly basis
• Establish short and long-term business goals that aid the customer in achieving their goals
• Prepare and educate customers on new features and releases
• Proactively identify expansion opportunities to increase ARR

CANDIDATE REQUIREMENTS:

• 2+ years in a B2B customer success management or account management role at a software company
• Self-starter that thrives in fast-paced environments with the demonstrated capacity to lead, motivate, and work well with others
• Outstanding analytical, problem-solving, organization, prioritization and multitasking skills
• Excellent in-person and virtual presentations skills
• Strong written and verbal communication skills
• Experience with Salesforce is highly preferred

EMPLOYEE BENEFITS:

Full-time team members at UpKeep receive stock options, paid holidays, unlimited vacation/sick time, 401(k), 12-week paid parental leave, affordable health insurance options, FSA, and the flexibility to work from home. We value work-life harmony and believe that family and mental health should always come first.

UpKeep Technologies Inc. is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. Please let us know if you need any accommodation due to disability. We celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace by hiring people from all racial, ethnic, and socioeconomic backgrounds.

Company Description

UpKeep was founded by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a process engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the workflow and productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep in 2014, while living in his parents garage. Today, our cloud-based software-as-a-service (SaaS) and cutting edge IoT technology is modernizing the way thousands of businesses around the world maintain their facilities and equipment. Customers love UpKeep's mobile-first application because it gives them the ability to manage projects, teams, and work orders on-the-go. We're replacing tedious paperwork and cumbersome spreadsheets so technicians can focus on the work that matters most. We also provide advanced reporting tools and powerful integrations which enable managers to make data-driven decisions that improve efficiency and decrease costs. UpKeep is a Computerized Maintenance Management System (CMMS) and Enterprise Asset Management (EAM) software geared for deskless technicians in industries like manufacturing, energy, healthcare, transportation, fitness, education, government, construction, building, and property management. With over 1,500 positive customer reviews, we're the market leader on Gartner, G2, GetApp, and Capterra, Following our Series B in 2020, we've raised $50 million in VC funding led by Insight Partners, Emergence Capital, Mucker, and Y Combinator (YC W17). These investors recognized that only 1% of venture capital has been invested in technology for the deskless workers who make up over 80% of the global workforce! We're giving back to those underserved workers by making it easier for them to do their jobs and celebrating the meaningful work they do. Company culture, employee appreciation, career development planning, and DEI are very important to us— which is why UpKeep has been named a "Best Place to Work" several years in a row. Interested in learning more? Product Overview: www.onupkeep.com/overview Customer Stories: https://www.onupkeep.com/customers Demo Video: https://www.youtube.com/watch?v=oX7Lak7o0qI $36M Series B Announcement: https://www.onupkeep.com/blog/upkeep-series-b-funding-announcement/