Upbound staffing is focused on employment and created in partnership with the Autism Alliance of Michigan. We specialize in serving individuals with ASD or neurodevelopmental disorders and connecting them with employment opportunities. With this, we have professionals who will develop and support candidates throughout the hiring process, transition into work, and during the first year of employment to ensure a successful employment experience.
Job Title: Member Experience Associate
Location: Boll YMCA - Detroit
Description:The Member Experience Associate supports all aspects of a high-quality YMCA experience. This position is responsible for ensuring exceptional customer service to YMCA members, prospective members and guests.
YMCA Employee Benefits
- FREE Family Membership & Discounted Access to Programs
- Flexible Scheduling
- Family-friendly Work Environment
- Employee Assistance Program & Retirement Plan
Duties and Responsibilities:
- Provide excellent customer service to members and guests.
- Assist in facility tours as needed.
- Maintain a neat, organized work area.
- Engage with members and families as you direct them to programs and activities in the Y.
- Facilitate all business functions related to membership and program registrations with exceptional customer service and accuracy.
- Effectively communicate information to all YMCA guests and members.
- Build a positive first impression with a warm smile and personal greeting for all who encounter the YMCA.
- Uphold the membership experience best practices.
- Perform other duties as requested by the supervisor in the spirit of teamwork.
Requirements:
- Minimum of High School diploma
- Computer experience preferred. Some typing knowledge required.
- Must have prior customer service experience. Must have the ability to concentrate in a busy atmosphere and adjust to a constantly changing work environment
- Must have strong organizational and communication skills and be able to handle multiple tasks.
Compensation: $11/hour
YMCA COMPETENCIES:
- Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs.
- Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
- Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Strives to meet or exceed goals and deliver a high-value experience for members.
- Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.