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Customer Service Specialist

Upsie

Customer Service Specialist

Minneapolis, MN
Full Time
Paid
  • Responsibilities

    Upsie is a company built to serve our customers to the absolute best of our ability. The Customer Service Specialist will be a representative of this mission and of Upsie as a whole.

    The customer service specialist is responsible for interacting with customers regarding everything Upsie in a friendly and engaging manner. They will take inbound customer calls and call back customers who have left messages during off-work hours. They will also respond to customer emails and inquiries via social media. 

    The ideal candidate will have strong verbal and written communication skills. Candidates must be able to accurately document and record customer information and interactions. They should have the ability to multi-task and manage multiple requests at one time. Additionally, they should be a self-motivated problem solver who will seek out answers on their own.

    Candidates must be passionate about helping others.

    Duties and Responsibilities:

    • Answer customer service phone calls
    • Respond to customer service inquiries via email and on social media
    • Look up customer information in dashboard
    • Maintain the Upsie ‘voice' in all conversations
    • Work with Marketing Manager to create customer service response guide and social media monitoring guide
    • Research customer service management software for future implementation
    • Interact with customers on social media in a professional yet playful manner
    • Track patterns in customer inquiries and communicate findings to the team

    Qualifications

    • 1-3 years of customer service experience
    • Excellent written and verbal communication skills
    • Proficient in Microsoft Office Suite software
    • Experience using social media platforms (Facebook, Twitter, Pinterest, Reddit and Instagram)
    • Ability to keep up in a fast-paced startup environment
    • Strong organizational skills
    • Basic math skills and numerical accuracy
    • An interest in technology is a plus!

    What We Offer

    • Competitive Salary
    • Paid Time Off
    • Excellent Health Plan

    About our Culture (it might come out in this section)

    • No ping pong tables or free beer (sorry).
    • Flexible hours – 7am-3:30pm, 10am-6:30pm… your choice.
    • Sonos speakers play music all day, every day.
    • We're all friends. We chit chat, grab food and occasionally get a happy hour together.
    • Everyone respects and is kind to one another.
    • MN summers are short. We have half day Fridays Memorial Day-Labor Day.
    • We'll drop everything to help out a customer.

    About Upsie Warranties shouldn't be complicated and extremely expensive. That's why we exist. Upsie is transforming the way consumers purchase protection for their electronic devices by providing an easier, quicker, and more affordable warranty solution. We are a numbers-driven business, but we always have and always will put customers first.