Why work at BaseCamp Franchising?
BaseCamp Franchising is the franchisor of both Kid to Kid and Uptown Cheapskate. We are a growing, recession-resistant company with a history of success. We’re small enough that your insights and innovations will have a big effect on the way we do things, but we’re big enough to use industry leading tools and services. We offer competitive pay and benefits that include the following:
401K matching
Paid maternity/paternity leave
Paid time off
Flex days
Paid Birthday off
Stocked kitchen with soda and snacks
Community involvement
Store discounts
Weekly team lunches
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Position Overview:
BaseCamp Franchising supports over 160 physical stores and we are preparing for some big changes coming over the next year. Because of these changes, our team is expanding to accommodate the added workload. We are looking for an individual with Technical Support experience to help us execute these changes and assist the team with our call volume. The salary of this position will be DOE.
Responsibilities:
Provide Technical Customer Service assistance to franchisee stores through phone, email, and ticketing system
With strong organizational skills, oversee hardware and software ordering for store locations
Oversee the setup process of hardware and software for several store locations simultaneously
Take ownership of in-depth issues and troubleshoot as needed while creating, updating, and closing corresponding tickets
Direct advanced requests to appropriate team members
Fulfill other duties as assigned
Minimum Qualifications:
Exceptional Customer Support skills
Strong communication skills, both verbal and written
Eagerness to learn and grow in the IT world
Ability to multi-task and adapt to changes quickly
Availability to participate in a rotating weekend on-call schedule once a month
Desired Qualifications:
Experience diagnosing and troubleshooting network and computer problems
Ability to install, configure, and maintain computers including hardware and software
Bonus Qualifications:
Any technical degree, equivalent certifications or 2 years of experience