Clarion UX, owned by Clarion Events, is a rapidly growing trade show management company with a long history of success in the United States. Headquartered, in Trumbull, CT Clarion UX has offices in Atlanta, GA, Boca Raton, FL, Fairlawn, NJ, Tulsa, OK and Tacoma, WA. If you are looking to advance your career working among forward-thinking professionals in a fast-paced, entrepreneurial environment built on service and excellence, Clarion UX could be the right place for you.
Affiliate Summit, a division of Clarion Events, is the number one conference and tradeshow for the performance marketing industry internationally. Our events are unrivalled in size and market share. The flagship show in Vegas brings together more than 6000 attendees and 400 exhibitors. Traffic & Conversion summit is the largest marketing event in North America.
We are seeking a Senior Operations Manager, who will work within our Affiliate Summit and Traffic & Conversion show management teams in our Trumbull, CT / Clarion UX office. This will be a dual role and will be closely involved with the teams and key stakeholders to discuss a successful portfolio of events including new launches. To be successful as the Senior Operations Manager with the Affiliate Summit and Traffic & Conversion division, the candidate should have 3-5 years’ operations experience with excellent ability to communicate and manage team members.
In general, the Senior Operations Manager is accountable to:
Responsible for ordering and managing operational deliverables including but not limited to: Catering, Rigging, Audio Visual, Carpet, Furniture, IT, Electrics, Security and Stand Fitting/Design
Assist Head of Operations to improve look and feel of all shows by designing features and enhancing signage
Manage day to day budgets – including working with the finance team to manage cash flow and make timely payment to vendors/suppliers
Main point of contact for exhibitors - responsible for fulfilling all SpEx packages
Produce and deliver timely information to exhibitors and sponsors including the exhibitor manual and technical information
Support producer in fulfilling speakers requests and sharing key event information
Post show evaluation, analysis of operational delivery and customer service - write reports and create new deliverables for future shows
Create key health & safety document and meet H&S guidelines in the US
Attend internal training and external events to keep abreast with the US market
Respond quickly and calmly to requests from speakers, sponsors, exhibitors and customers
Day to day management of the Customer Service Executives including setting clear goals and objectives for appraisals
Assist Head of Operations in coaching and mentoring the Operations Team
Lead by example - implement best practices and streamline processes
Build strong relationships with Stakeholders internally and externally
Meet strategic event objectives - working with Event Directors, Co-Founders and other team departments
Support Head of Operations with ad-hoc tasks and projects where required
What’s Required to Succeed as the Senior Operations Manager:
3 – 5 years’ exhibition experience
Experience in negotiating, contracting and managing with vendors/suppliers
Proven management experience including recruitment and appraisal reviews
Budget and cost containment experience
Health & safety knowledge and understanding
Demonstrate leadership skills, with strategy and planning experience
Analytical mind and superiors interpretational skills
A fluent and excellent communicator at all levels; confident decision-maker
Outstanding presentation and negotiation skills
Excellent people management and motivational skills
Visionary, opportunistic and entrepreneurial
What Clarion UX Offers You:
Competitive Pay because we want the best candidates
Professional Growth because Clarion UX invests in its employees
Recognition and Reward because outstanding performance is encouraged and expected
Medical, dental, basic life & long term disability insurance covered 100% by Clarion UX and a full benefits package, including vision and voluntary life insurance, FSA & short term disability because we should all take care of ourselves
401(k) Plan with generous company match because you should plan for your future
Paid Time Off & Company-paid Holidays so you have time to both work and play hard
Fun, supportive and energetic workplace because we respect each other’s ideas and success
Clarion UX is proud to be an equal opportunity workplace