Urbanex Pest Control

Now Hiring - Branch Manager

Full-time, Exempt: Salary

Hours: 7:00 am – 4:00 (5:00 pm during Summer), Monday thru Friday.

Rate: $55k - $70k Annually, based on experience

Location: Nashville, TN 37228

What is in it for you:

· Wellness: Health, vision, and dental plans.

· Time Off: PTO, your birthday as a paid holiday, and several company-paid holidays.

· Development: Opportunities for professional growth.

Summary:

The Branch Manager is directly responsible for all operations for their respective branch. The position is designed to grow, coach, and lead all members of the service department while increasing revenue and customer satisfaction year-over-year. It is paramount that the Branch Managers hold themselves, their direct reports, and their teammates accountable to be excellent in all areas while executing on our mission of providing peace of mind to every customer. The Branch Manager reports directly to the District Manager and works with him/her to ensure that their respective branch is hitting all designated goals while maintaining the highest standard in the industry.

What you will do:

· Provide leadership, grow, coach, and develop the Assistant Branch Manager and Summer Service Manager to effectively lead their own branch within one year’s time.

· Grow, coach, and develop the service team by providing leadership opportunities within the branch, (i.e. Product Captain) Grow team members in leadership and professional skills.

· Hold regular team meetings and individual 1-on-1 meetings to achieve desired outcomes, host leadership meetings to assess progress.

· Recruit, train, and work in the field with your team to evaluate and improve customer service skills and ensure performance objectives are met.

· Ensure service exceeds customer expectations through personal follow-up with customers.

· Prepare projections, attend meetings, submit weekly reports.

· Evaluate performance, make wage recommendations, and administer disciplinary actions consistent with company policies.

· Identify high-performing employees for training and development opportunities as well as low-performing employees for strategic training and support.

· Check driver scores and review any safety issues.

· Identify potential issues and solve problems using root cause, and key metrics.

· Maintain and manage equipment and inventory.

· Oversee truck inspections, job pool, field and integrity inspections.

· Facilitate customer service-related issues as needed.

· Build strong relationships within and without of Urbanex.

· Maintain knowledge of legal requirements and government reporting regulations impacting human resource functions and ensure that policies, procedures, and reporting comply with local and state regulations.

· Submit payroll, worker’s comp and claims reporting, EEOC, and OSHA reporting to People and Culture for processing.

· Focus on the company mission statement in all decision-making and exhibit our core values.

· Other duties as required.

What you will need:

· High school diploma required; BS is highly preferred.

· Three plus years of Management experience in service industry, with multiple locations

· Proficient in Microsoft Suite (Excel, Word, PowerPoint, Outlook), TEAMS experience is a plus.

· Strong leadership skills to motivate and grow your team.

· Learn quickly while considering the impact of all departments.

· Efficiently increase quality of work, prioritize, and delegate.

· Recruit and retain “A” team players, using great coaching, employee development.

· Professionally recognize team contributions and express core values to achieve buy-in.

· Must have excellent communication skills, positive can-do attitude.

Who We are:

· Mission-Centric: Our mission is to provide more than just top-tier pest control services; we offer peace of mind. Whether for our clients or our team, we aim to create an environment where everyone can thrive and feel secure.

· Fast-Growing: Our rapid growth offers unparalleled opportunities for individual career progression.

· Employee-Focused: We offer health, vision, and dental benefits as well as PTO, paid birthdays, paid holidays, and professional development opportunities.

· Core Values: Excellence, Education, Integrity, Safety, and Service. If these resonate with you, you’re already one of us.

Founded in 2015, Urbanex utilizes it’s over 30 years of combined experience to deliver the most premium pest control service in the industry. Headquartered in Nashville, TN, Urbanex has multiple locations across the states of Tennessee, Kentucky, Alabama, Texas, Florida, Georgia, and Massachusetts. Our team of professionals works diligently day in and day out to ensure that our customer’s homes and businesses are free from pests.

Urbanex participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.