Job Description

Apparel import company seeking a responsible and dependable individual to join our team. Compensation commensurate with experience. We are seeking a Customer Service Representative with strong attention to detail, organizational skills to manage our customer order base. Responsibilities: * Acknowledge, confirm, enter, process, and monitor customer orders * Proactively communicate with customers (dealers and distributors) and/or sales representatives about any issues concerning their orders (product quality, order tracking, availability of product/product delays, shipping/delivery issues, billing, etc.), providing prompt responses and problem-solving to find solutions * Provide frequent order status updates to customers and sales representatives * Provide customer support electronically or by phone in a timely and accurate manner * Establish and maintain accurate account details for customers * Process RMA requests and handling of all credits for customers * Customer Invoice /EDI invoicing * Manage customer factor approvals and credit card process * Work with Accounts Receivable on charge backs and short pays * Provide product information to customers and identify opportunities to sell/upsell Requirements: * Excellent verbal and written communication skills * Must have wholesale understanding * Exceptional ability to deal with adverse situations positively * A minimum of 2 years of customer service, sales, or operations experience is preferred * Computer proficiency (Microsoft Word, Excel, email, and databases) * Strong organizational skills and attention to detail * An enthusiastic, positive attitude and dedication to building strong customer relationships * Full Circle ERP knowledge is a plus Job Type: Full-time Customer Service: 2 years (Preferred) Company Description Please make sure to email resume to raminr@urgentgear.com. Thank you!

Company Description

Please make sure to email resume to raminr@urgentgear.com. Thank you!