End-User Support Specialist (Contract-to-Hire)

Location: Cleveland, OH (Hybrid: 3 days on-site at customer location, 2 days remote)

Company: MCPC

Type: Contract-to-Hire

Position Summary:

MCPC is seeking a motivated and customer-focused End-User Support Specialist to join our team on a contract-to-hire basis. This hybrid role combines remote helpdesk support and on-site desktop support to ensure a seamless and productive technology experience for our clients' end users.

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues across Windows and macOS environments.
• Deliver hands-on support for desktops, laptops, printers, mobile devices, and peripherals.
• Support user onboarding and offboarding, including device setup, imaging, and account provisioning.
• Maintain accurate documentation of support requests and resolutions in the ticketing system.
• Assist with AV and conference room technology support.
• Participate in IT projects, deployments, and system upgrades as needed.

Work Schedule:

• Hybrid Model:
  • 3 days on-site at a designated customer location in the Cleveland area
  • 2 days remote (from home or MCPC office)

Qualifications:

• 1–3 years of experience in a helpdesk or desktop support role.
• Proficiency with Windows 10/11, Microsoft 365, and basic networking.
• Experience with remote support tools (e.g., TeamViewer, SCCM, or similar).
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.
• A+ or similar certification preferred.

Contract Details:

• Duration: 3–6 months contract with potential for full-time hire
• Location: Hybrid (Cleveland, OH area)