⭐ Job Post – City of Phoenix

Job Code: CoP 151984 Job Title: User Technology Specialist – 151984 (100% Onsite) Client: City of Phoenix Location: 200 W Washington St., 9th Floor, Phoenix, AZ 85003 Contract Duration: 12 Months Work Type: 100% Onsite

Position Overview

The City of Phoenix Water Services Department is seeking a User Technology Specialist (UTS) to provide hands-on IT support, user onboarding, technical troubleshooting, and system administration. This is a fully onsite position responsible for supporting city staff with hardware, software, and access management.

Key Responsibilities

1. User Onboarding & Access Setup

Create and configure new user accounts in Active Directory, email & enterprise systems

Set up profiles, permissions, and security groups

Provision desktops, laptops, mobile devices, and required software

Conduct IT orientation for new staff

2. Active Directory & User Group Management

Maintain AD groups and organizational units

Modify and manage user access to applications, file shares, and network resources

Ensure compliance with IT security policies

3. Ticket Management & Initial Triage

Monitor and respond to service desk tickets

Provide first-line troubleshooting for desktops, laptops, printers, mobile devices, and Office 365

Escalate unresolved issues with proper documentation

Track resolution progress

4. Technical Support & Troubleshooting

Troubleshoot login issues, connectivity problems, and software errors

Assist with basic networking and printer setup

Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

5. Ticket Documentation & Reporting

Document all troubleshooting and resolutions

Maintain process documents

Track recurring issues and provide insights for improvement

6. Collaboration & Improvement

Work with system admins on escalations

Suggest improvements for onboarding and ticket workflows

Stay current on OS updates and IT security practices

7. Desktop & Laptop Support

Diagnose and resolve hardware/software issues

Perform updates, patching, and OS/application installs

Configure and image devices

8. Network Connectivity

Troubleshoot wired/wireless connectivity

Set up peripherals (printers, scanners, webcams, etc.)

Manage docking stations and accessories

Replace/repair hardware components

9. User Support & Customer Service

Provide professional, clear, and timely communication

Maintain accurate support records

Primary Skills

Active Directory

User Group Management

Desktop & Laptop Support

Network Connectivity

Ticket Management & Triage

Ticket Documentation & Reporting