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Job Title: Utility Account Representative – Line Fees 

Public Utilities- Business Division

Job Location: Virginia Beach, VA

Schedule: Monday – Friday 8:00am-5:00pm

Pay Rate: $18.91/hr.

Overview:

Public Utilities is looking for a qualified person to work in our Line Fees workgroup. The Line Fees workgroup is specifically responsible for calculating and collecting water and sewer connections fees and other utility-related fees when properties initially connect to the City’s water and/or sewer systems. Members of this workgroup work closely with engineers, developers, builders, contractors, home/business owners, as well as other City agencies to determine appropriate fees.

Job Duties:

• Interacting with residents, developers, builders, contractors, and other members of the public by phone, email, and in-person to provide information, address concerns, and solve problems
• Reviewing building and construction plans to determine water and sewer connection fees
• Calculating and collecting water and sewer connection fees associated with new construction, renovations, and building additions for residential, commercial, and multi-family properties
• Coordinating service requests with field personnel
• Sending correspondence to customers
• Using a variety of computer applications to initiate new accounts and perform research
• Conducting thorough research into historical water and sewer connection fees
• Assisting homeowners with the requirements to split water and/or sewer services for duplex properties
• Administering City-Wide Program interviews for eligibility of homeowners for reduction of water and/or sewer connection fees

Preferred Candidate:

• Able to learn and recall a variety of procedures to carry out daily tasks
• Detail-oriented and able to perform work with a high degree of accuracy
• Analytical
• Organized and able to work independently and manage deadlines
• Able to follow policies and procedures
• Able to maintain confidentiality in handling customer issues
• Able to work with the public in a professional and diplomatic manner while consistently providing exceptional customer service
• Able to communicate well, both orally and in writing

The candidate will be considered for full-time City employment based on their ability to learn the responsibilities of the position successfully and demonstrate consistent dependability and reliability in coming to work arriving on time and following through on their duties.

Dress code: Business Casual; jeans with no distressing /holes; sneakers on Fridays only!

Requirements:

High school diploma or equivalent

Valid driver’s license

Weekly pay and benefits available!