Job Description

Job Summary
The Utility Operator is a hybrid role with Emulsions. The primary responsibility is for the safe, efficient, and reliable operation of all utilities at our Process Safety Management (PSM) Chemical Production facility. This role requires independent execution of sampling protocols, quality testing, equipment monitoring, chemical dosing, and troubleshooting while maintaining compliance with all safety and environmental regulations. The position includes training responsibilities for backup operators and continuous improvement of utility operations programs.

Key Characteristics:
1. TECHNICAL EXPERTISE WITH TEACHING ABILITY

• Must possess deep operational knowledge of utility systems, sampling protocols, and troubleshooting procedures while having the ability to effectively transfer that knowledge to others. This role requires someone who can not only perform independently but also break down complex processes into understandable training modules and hands-on exercises for backup operators.

2. SELF-DIRECTED PROBLEM SOLVER

• Requires strong independent judgment and initiative to identify, diagnose, and resolve routine operational issues without constant supervision. The ideal candidate can work autonomously within established parameters, recognize out-of-spec conditions, make sound decisions quickly, and manage their time effectively across operations, training, and program development responsibilities.

3. CONTINUOUS IMPROVEMENT MINDSET

• Must be forward-thinking with a drive to evolve the utility operations program from its current state to mirror best-in-class facilities. This includes proactively identifying gaps, developing new operational rhythms, digitizing processes, and dedicating time to program enhancement rather than simply maintaining the status quo. The role demands someone who sees beyond daily tasks to build sustainable, scalable systems.

4. CROSS FUNCTIONAL

• Must be able to operate cross functionally. The role requires the ability to work successfully/ coordinate with maintenance, operations, logistics, and third party vendors routinely.

5. VALUE ADD MINDSET

• Utility management is not a full time position. When utility operations are nominal/ not requiring intervention, it’s important to remain busy and support other groups. This is typically by supporting production, primarily in the production/ packaging of chemical products.

Duties & Responsibilities
Operations & Monitoring:

• Independently collect utility samples from all designated sampling points
• Perform basic quality tests and document results before shift departure
• Monitor and maintain all units within normal operating ranges, including the adjustment of chemical feed rates
• Understand and control key process parameters within established control limits
• Identify and respond appropriately to out-of-spec conditions
• Handle routine operational problems independently through established troubleshooting procedures
• Maintain accurate logs and documentation in SAP system

Training & Development:

• Train and develop backup operators to achieve independent operation capability
• Guide trainees through each unit's normal operating ranges and critical parameters
• Create and conduct hands-on exercises for identifying and responding to abnormal conditions
• Facilitate operator creation of personal reference guides for common issues and solutions
• Assess operator readiness through practical demonstrations
• Review historical problems and notifications, practicing troubleshooting scenarios with trainees
• Coordinate introductions between operators and key equipment vendors during maintenance visits

Program Development & Continuous Improvement:

• Advance utility operations program to mirror best practices of mature facilities
• Develop operational rhythms that effectively share responsibilities with general operations
• Assess program gaps and recommend improvements
• Allocate dedicated time weekly to program development initiatives, supported by commercial team
• Digitize all Preventive Maintenance (PM) procedures into SAP system
• Support standard operations activities as workload permits
• Participate in continuous improvement initiatives

Equipment & Vendor Management:

• Build and maintain relationships with key equipment vendors
• Coordinate with vendors during scheduled maintenance visits
• Utilize SAP for vendor requests, work orders, and maintenance tracking
• Maintain equipment vendor contact list and service history

Safety & Compliance:

• Ensure all activities comply with PSM requirements and facility safety protocols
• Participate in safety meetings, audits, and incident investigations
• Maintain required safety certifications and training
• Report all safety concerns, near-misses, and incidents immediately

Production and Logistics Support:

• Monitor recording instruments, flow meters, panel lights, and other indicators, and listen for warning signals, to verify conformity of process conditions
• Control or operate chemical processes or systems of machines, using panel boards, control boards, or automatic equipment. Record operating data such as process conditions and instrument readings
• Operate powered industrial truck equipment to move materials
• Label/ package chemicals as needed

Utilities include and are not limited to:

• Steam/ condensate systems
• Cooling/ chilled water systems
• Hot oil systems
• DI/ RO Water systems
• City water systems
• Tempered water
• Bulk storage temperature control systems
• Thermal oxidizer systems
• Plant air/ nitrogen systems

The secondary responsibility is to support site operations in areas of production and at times logistics.
These responsibilities include but are not limited to:

• Material handling
• Chemical packaging
• Chemical production
• System/ line clearing

Qualifications

Education & Experience
Required:

• High School Diploma or GED required

Recommended Experience Requirements:

• Minimum of 3 years experience working in utility operations or chemical processing
• Experience in PSM-covered facilities strongly preferred
• Demonstrated experience training and mentoring other operators
• SAP or similar ERP system experience preferred
• Boiler Operator License preferred
• Technical degree or certification in Process Operations, Industrial Maintenance, or related field preferred

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we
also offer competitive compensation and benefits that include:

● Medical, Dental, & Vision Insurance Starting Day 1!
● Life Insurance
● Paid Time Off
● Paid Holidays
● Parental Leave
● 401(k) Plan - 3% default contribution plus matching!
● Flexible Spending & Health Saving Accounts
● AD&D Insurance
● Disability Insurance
● Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time, subject to applicable
law.
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity
Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of Veolia, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.