Job Description

VA Visionaries is proud to be a part of the United State Government Lifeline community outreach program. We are now hiring customer service representatives to attend community outreach events in the NOVA area. The right candidate will have an energetic personality, a desire to engage in meaningful conversation, the ability to think critically on-their-feet in the moment, and a passion for genuinely helping others.

Our company is composed of dynamic and diverse individuals who are able to work in a fast-paced environment. It is built for team members that are looking to “Wow” customers and exceed their expectations. We work hard, but we have fun, too! We are not looking for order-takers or script-readers – we’re searching for those who can educate people about the Lifeline program and help qualified customers with a free cell phone plan.

RESPONSIBILITIES:

• Engage directly with customers

• Ability to problem solve on the spot

• Understanding the customers’ needs

• Utilize active listening, patience, empathy, and kindness

• Assisting with efforts of customer acquisition

• Ability to work between individual and team settings

REQUIREMENTS:

• Exhibit excellent communication skills (verbal and listening)

• Ability to multi-task (ex. maintains customer conversations while utilizing the software program)

• Ability to positively perform in a fast-paced environment

• Operate with a strong attention to detail

• Proficiency in using technology

• Ability to adapt with the needs of the company

• Maintain customer confidentiality and secure sensitive information

• Desire to travel at least 1 or 2 weeks a year for further training

Company Description

VA Visionaries is comprised of impressive consultants who provide stellar training and expertise in growing our clients’ base while penetrating new markets for our telecommunication partners.